Mia Daly
Oyster Bay,NSW
Summary
Compassionate and motivated with experience in healthcare administration, customer service and client centred practical placements. Skilled in building rapport with clients and patients, managing confidential information, and working collaboratively within teams. Adaptable and committed to continuous learning and improvement. Demonstrates professionalism, confidentiality, and strong organisational abilities in the workplace. Committed to maintaining high standards, supporting team success and encouraging patient centred care.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Hurstville Private Hospital
Hurstville, NSW
08.2023 - Current
- Welcome patients and visitors in a professional and compassionate manner, ensuring a positive first impression of the hospital.
- Provide efficient check-in processes for patients and visitors allowing for a seamless admission.
- Manage patient admissions, discharges, and transfers in accordance with hospital policies and confidentiality standards.
- Collect and verify patient information, insurance details, and consent forms accurately.
- Processes payments and prepared invoices for hospital services.
- Maintain accurate records and data entry within hospital information systems.
- Assist in supporting new administrative staff to ensure consistent service standards.
Customer Service Assistant
Notaras Fish Markets Cronulla
Cronulla, NSW
08.2020 - 06.2023
- Provided friendly and efficient customer service
- Trained and supported new staff members in customer service, food handling, and workplace procedures.
- Assisted with maintaining cleanliness of dining areas, including wiping tables and managing waste.
- Supported team members during busy periods to ensure smooth workflow and customer satisfaction.
- Provided exceptional support during peak hours as well as holidays and special events.
- Handled cash and EFTPOS transactions accurately.
Education
Bachelor of Occupational Therapy - Occupational Therapy
Western Sydney University
Sydney, New South Wales, NSW10-2027
Higher School Certificate (HSC) -
St Patricks Collage Sutherland
Sydney NSW11-2022
Skills
- Strong Communicator
- Attention to detail
- Working collaboratively
- Conflict resolution and problem solving
- Strong work ethic
- Time management and prioritisation
Timeline
Receptionist Administrator
Hurstville Private Hospital
08.2023 - Current
Customer Service Assistant
Notaras Fish Markets Cronulla
08.2020 - 06.2023
Bachelor of Occupational Therapy - Occupational Therapy
Western Sydney University
Higher School Certificate (HSC) -
St Patricks Collage Sutherland