Mia Morrison
Brisbane,QLD
Summary
I am a 19-year-old (03/04/2006) studying full time at Griffith Univeristy, who is currently employed as a Customer Service Assistant at Target, Ipswich. I'm a self-motivated, responsible, friendly individual who is passionate about interacting with, and helping others. I am a solid team player with an upbeat, positive attitude, and proven skills in establishing rapport with customers. I am a mature group worker, and I can adapt to challenging situations. I am also able to adhere to deadlines and work productively under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Target
Ipswich, QLD
12.2023 - Current
- Maintained a clean and organized work area at all times.
- Resolved customer complaints promptly and professionally.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Collaborated closely with colleagues to meet customer needs.
- Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Sold or recommended products or services to suit client needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
Casual Warehouse Assistant
ZO Skin Health
Darra, QLD
12.2021 - 02.2023
- Assisted with unloading trucks using appropriate equipment as needed.
- Discussed shipping queries with customers
- Picking and packing fragil medical items for dispatch
- Warehouse stocktake duties
- Learnt appropriate customer communication
- Maintained quality during annual busy period.
Education
High School Diploma -
West Moreton Anglican College
Karrabin, QLD11-2023
Skills
- Customer focus
- Product promotion
- Complaint resolution
- Cash handling
- Assertiveness
- Refund processing
- Customer consultation
- Order picking and processing
Accomplishments
- Recipient of "College Council Outstanding Art Award"
- Have showcased Artworks in numerous galleries/shows.
Certification
- Green P Driver's License
- USQ VIS1402: Artists and Their Studio Practice
- Brisbane Institute of Art - 6-month Professional Art Lessons and Consultations
Timeline
Customer Service Assistant
Target
12.2023 - Current
Casual Warehouse Assistant
ZO Skin Health
12.2021 - 02.2023
High School Diploma -
West Moreton Anglican College