Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteering and Leadership
Timeline
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Miad Hossain

Hawthorn,Australia

Summary

Passionate professional with commitment to supporting students in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor Manager

KFC
Melbourne, VIC
11.2023 - Current

Led teams to achieve objectives while fostering collaboration, addressing concerns, and ensuring compliance with organizational standards

In2Science Mentor

In2Science
Hawthorn, Victoria
06.2023 - 10.2024

Provided guidance and support to students, promoting self-advocacy, confidence, and access to educational resources

Mentor

Swinburne University of Technology
Melbourne, Australia
02.2023 - 08.2024

Supported students in navigating challenges, offering tailored advice, and fostering a positive academic experience

Customer Service Representative

Delaware North
Melbourne, Australia
10.2022 - 04.2024

Resolved customer concerns effectively, demonstrating empathy, strong communication, and a focus on equitable solutions

IT Support

Builders Academy Australia
Melbourne, Australia
08.2023 - 11.2023

Troubleshot complex issues and empowered users through clear guidance, ensuring access to critical resources and services

Education

Bachelor of Computer Science - Data Science

Swinburne University of Technology
Melbourne, Victoria, Australia
12.2024

Skills

  • Advocacy
  • Conflict-resolution
  • Empathy
  • Leadership
  • Communication
  • Compliance
  • Collaboration
  • Adaptability
  • Mentorship
  • Decision-making
  • Support
  • Confidentiality

Accomplishments

  • Recipient of the Swinburne Excellence Undergraduate 75% Scholarship which provides a 75% stipend for the duration of my course.
  • Achieved the "Emerging Leader" certificate by fulfilling criteria for Career Development, Campus Activity, Global, Citizenship, Sustainability and Industry Experience certificates.

Certification

HLTAID009 (Provide Cardiopulmonary Resuscitation)
HTLAID011 (Provide First Aid)

Volunteering and Leadership

Swinburne University of Technology Feed a Family Initiative

Executive Event Officer, SWINIS Club
11/2023 – 11/2024

  • Organized and managed annual field trips, games nights, movie nights, BBQ events, and weekly prayers to foster community engagement.

Volunteer, Swinburne Student Life
10/2022 – 11/2024

  • Contributed to events such as Swinburne Open Day, Peer Mentoring, Student Life Awards, and Swinburne Welcome Back Week, enhancing student experiences.

Executive Founder
03/2020 – Present

  • Founded and led this nonprofit organization, growing the team from 5 to over 50 members across 12 locations in Bangladesh.
  • Focused on social services and outreach, with a Facebook community exceeding 2,000 followers.

Timeline

Shift Supervisor Manager

KFC
11.2023 - Current

IT Support

Builders Academy Australia
08.2023 - 11.2023

In2Science Mentor

In2Science
06.2023 - 10.2024

Mentor

Swinburne University of Technology
02.2023 - 08.2024

Customer Service Representative

Delaware North
10.2022 - 04.2024

Bachelor of Computer Science - Data Science

Swinburne University of Technology
Miad Hossain