Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raeni Ashton

Bowen,QLD

Summary

Dedicated and motivated professional with a solid foundation in Criminology and Criminal Justice, holding a Diploma in the field and currently pursuing a Bachelor's degree in Criminology and Criminal Justice and an additional Diploma in Youth Work. I possess a comprehensive understanding of both the theoretical and practical aspects of criminal justice and the human services sector. With a commitment to continuous learning and a passion for fostering positive change, I am equipped with strong analytical, communication, and problem-solving skills. My academic achievements and ongoing studies underscore my dedication to excellence and my determination to contribute meaningfully to the fields of criminology and youth development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
Bowen, QLD
07.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Advanced Level 3 Locomotive Operator

Pacific National
Bowen, QLD
01.2022 - 07.2023
  • Maintained daily records of train movements, including destinations, times and speed.
  • Performed pre-trip inspections to ensure the safety and operability of trains.
  • Operated trains in a safe and efficient manner, adhering to all relevant rules and regulations.
  • Communicated with dispatchers via two-way radio for instructions on routes and other operational matters.
  • Conducted routine maintenance checks such as oil levels, brakes, windows and doors.
  • Responded quickly to any issues that arose during trips such as mechanical failures or medical emergencies.
  • Monitored signals along the track to ensure compliance with railway traffic control laws.
  • Adhered strictly to railway operating procedures regarding speed limits and braking distances.

Service Advisor and Administrative Support

Filby's Motors
Bowen, QLD
01.2020 - 08.2020
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Maintained accurate records of customer transactions in the dealership database.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.

Office Manager

Opal Fibre Packaging
Bowen, QLD
10.2018 - 01.2020
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office inventory and placed new supply orders.

Education

Diploma - Youth Work

Open Colleges
Online
09-2024

Certificate 3 - Locomotive Operation

Pacific National
Bowen
07-2023

Diploma - Ciminology And Criminal Justice

Griffith University
Mount Gravatt, QLD
07-2020

Certificate 2 - Electrotechnology

Tafe QLD
Bowen
08-2017

Skills

  • Advocacy
  • Emotional Support
  • Cultural Competency
  • Conflict de-escalation
  • Crisis Response
  • Youth development
  • Social skill development

Certification

  • Blue Card (P)
  • Open Drivers License

Timeline

Shift Manager

Pizza Hut
07.2023 - Current

Advanced Level 3 Locomotive Operator

Pacific National
01.2022 - 07.2023

Service Advisor and Administrative Support

Filby's Motors
01.2020 - 08.2020

Office Manager

Opal Fibre Packaging
10.2018 - 01.2020

Diploma - Youth Work

Open Colleges

Certificate 3 - Locomotive Operation

Pacific National

Diploma - Ciminology And Criminal Justice

Griffith University

Certificate 2 - Electrotechnology

Tafe QLD

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Raeni Ashton