MIAKA BARRATT-HASSETT
Rock Valley
Summary
I have always been a very motivated and driven person with a burning desire to take on new challenges. I have over 8 years of experience in Hospitality, and for 3 of those years I was managing a Boost Juice Bar. I have a very strong work ethic, I am highly adaptable and have exceptional interpersonal skills. My ability to lead comes naturally. I always aim to do my best and share my successes with those around me, and encourage others to do the same.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Casual Barista
The Lotus Pod
07.2024 - 12.2024
- I engaged with all of our coffee-lovers with the highest of standards; making friendly conversations, allowing a safe and nurturing space for people to relax and enjoy coffee and cake, and created an inclusive environment for all who spent time inside The Lotus Pod.
- I worked solo most days, multitasking to ensure speed and efficiency.
- During the busy rushes I would be serving customers, brewing coffee and other drinks and selling cake and pie, all whilst keeping my work space clean and interactions going with customers.
- I opened and closed the shop each day, completing lots of thorough cleaning during my working hours.
Business Manager
Boost Juice
07.2017 - 07.2023
- I delivered an amazing experience to each and every customer whilst creating a fun, energetic environment for all.
- I communicated effectively.
- Strategically up sold products.
- I demonstrated an awareness of workplace surroundings.
- I always acted in a proactive manner to fulfill the role of a Business Manager, whilst promoting the brand to the highest of standards.
- I implemented strategies to boost performance and meet KPI's, as well as allowing my Team Leaders to do the same in their own creative ways.
- I set the in-store VIBE and constantly lifted up my team by praising their hard work and positively reinforcing the implemented protocols.
- I led by example, provided direction with confidence, and supported all 40 team members with individual coaching, whilst thinking outside the box to deliver results.
- I was always striving to grow and develop the team by trying new ways to deliver information when old ways were no longer effective.
Education
High School Diploma -
Kedron State High School
Skills
- Excellent customer experience
- Observant learner
- Dedicated
- Follows protocols
- Neat and organised person
- Superb speed and efficiency
- Understands KPI's and strives to hit targets
- Works best under pressure
Certification
Diploma of Business
Certificate 3 in Hospitality
First Aid and CPR
Timeline
Casual Barista
The Lotus Pod
07.2024 - 12.2024
Business Manager
Boost Juice
07.2017 - 07.2023
High School Diploma -
Kedron State High School
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