SUZANNE HELAINE CAMPBELL
Korumburra,Australia
Summary
Reliable and customer-focused hospitality and retail professional with over 20 years’ experience across cafés, mobile coffee vans, and large retail operations. Highly skilled in customer service, barista work, team leadership, and fast-paced environments. Known for strong work ethic, adaptability, and working effectively both independently and within a team.
Overview
22
22
years of professional experience
Work History
Casual Barista
Coffee Hot Spot – Mobile Coffee Van
02.2023 - Current
- Prepare and serve high-quality coffee and beverages
- Deliver friendly, efficient customer service
- Work independently in a mobile environment
- Handle cash and EFTPOS transactions
Barista / Waitress / Kitchen Hand
Gippsland Coffee Emporium (formerly Central Café)
01.2016 - Current
- Provide consistent, high-quality customer service
- Prepare coffee, food, and maintain café presentation
- Support kitchen operations and daily cleaning routines
Barista / Waitress / Kitchen Hand
Lucy Mays Café / The Corner Garden Café
03.2014 - 08.2016
- Coffee preparation and food service
- Maintaining hygiene and food safety standards
- Supporting smooth daily café operations
Senior Front of Shop Staff
Bakers Delight – Leongatha
03.2014 - 10.2015
- Customer service and sales
- Cash handling and store presentation
- Assisting with training new staff
Management, Crew Trainer, Customer Service
McDonald’s Australia Ltd – Various Locations
11.2003 - 02.2014
- Managed shifts and supervised staff
- Trained new employees
- Customer service, McCafé, and kitchen operations
- Stock control and safety compliance
- Earlier roles available on request.
Education
Certificate III - Retail Supervision
McDonald’s Australia
Certificate II - Retail Operations
McDonald’s Australia
Certificate II - Hospitality
Victoria University
Advanced Shift Management & Shift Supervision - undefined
McDonald’s Australia
RSA Certificate - undefined
First Aid Certificate HLTAFA301B - undefined
Skills
- Customer service excellence
- Barista & café operations
- Cash handling & POS systems
- Team leadership & supervision
- Stock control & food preparation
- Time management & reliability
- Working under pressure
- Training and mentoring staff
Timeline
Casual Barista
Coffee Hot Spot – Mobile Coffee Van
02.2023 - Current
Barista / Waitress / Kitchen Hand
Gippsland Coffee Emporium (formerly Central Café)
01.2016 - Current
Barista / Waitress / Kitchen Hand
Lucy Mays Café / The Corner Garden Café
03.2014 - 08.2016
Senior Front of Shop Staff
Bakers Delight – Leongatha
03.2014 - 10.2015
Management, Crew Trainer, Customer Service
McDonald’s Australia Ltd – Various Locations
11.2003 - 02.2014
Certificate II - Retail Operations
McDonald’s Australia
Certificate II - Hospitality
Victoria University
Advanced Shift Management & Shift Supervision - undefined
McDonald’s Australia
RSA Certificate - undefined
First Aid Certificate HLTAFA301B - undefined
Certificate III - Retail Supervision
McDonald’s Australia