Kasey Harford
Horsley,NSW
Summary
Highly Motivated individual with extensive customer service and sales experience. Outgoing customer service professional with a track record of ensuring the customer is satisfied with their purchase, making sure the work completed is efficiently done and skilled at problem solving and conflict resolution.
Overview
7
7
years of professional experience
Work History
Dental Assistant/Receptionist
Dr Linh And Lan Dental Surgery
02.2021 - Current
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Managed inventory of dental supplies, reducing waste and optimising resource allocation.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Prepared patient x-rays and images for dentist review.
Waitress
Foodie House
05.2017 - 02.2021
- Packaged and prepared food for the kitchen.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently ready to meet customer needs.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Counted money at the end of each shift to balance the till.
- Mentored and trained new employees.
- Took customer orders over the phone, in person and also through our online platform.
- Dealt with complaints and ensured to resolve them in a manner that was both professional and satisfied the needs of the customer.
Christmas Casual Retail Assistant
COTTON ON BODY
11.2020 - 01.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Educated customers on promotions to enhance sales.
- Checked prices for customers and processed items sold by scanning barcodes.
Education
Bachelor of Primary Education -
University Of Canberra
Canberra, ACTHSC - YEAR 12
Dapto High School
10.2020
COMPLETED YEAR 10
Dapto High School
12.2018
Skills
- Customer Service
- Leadership
- Communication skills
- Problem Solving
- Punctual
- Willing to learn new skills
- Motivated
- Able to work under pressure
Hobbies
I enjoy playing Netball which I have been playing for almost 8 years as it allows me to socialise with friends and compete in something that I'm passionate about. I also enjoy playing the piano in which I have been playing for over 10 years and has allowed me to participate in multiple exams where I have achieved high results and socialising with friends is important to me as it allows me to spend time with people with similar interests and goals.
References
Glen Haug- Primary School Teacher
Contact Number:0435837564
Jonathan Cheng- Foodie House Owner
Contact Number: 0466301645
Nicole King
Contact Number: 0400019877
Timeline
Dental Assistant/Receptionist
Dr Linh And Lan Dental Surgery
02.2021 - Current
Christmas Casual Retail Assistant
COTTON ON BODY
11.2020 - 01.2021
Waitress
Foodie House
05.2017 - 02.2021
Bachelor of Primary Education -
University Of Canberra
HSC - YEAR 12
Dapto High School
COMPLETED YEAR 10
Dapto High School
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