MICHAEL JAMES

In October 2020 I was promoted to Central Coast Regional Manager and became part of the companies Executive team.

During my time in this role I am responsible for the entire operations of four sales branches on the Central Coast and the companies distribution centre. I soon grew this number to 6 sales branches and was in charge the whole operation from finding the sites to opening them and producing results.

Being apart of the companies executive team has allowed me to be exposed and work with the key staff responsible for to companies operation.

I have learnt a great deal in this role and still enjoy it however I am looking to expand my skills even further and take on the next challenge.

• Enhanced customer relationships and satisfaction with targeted engagement strategies.
• Established and maintained operational standards for 6 locations.
• Streamlined operations to improve efficiency and reduce costs.
• Coordinated regional marketing campaigns to boost brand visibility.
• Improved team performance by implementing effective training programs.
• Managed regional budget to optimize resource allocation.
• Increased market share by identifying new business opportunities.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

I first started my employment with Eagles Plumbing Supplies as a delivery driver and was soon promoted to Retail and Trade sales, Assistant Manager and Branch Manager at various locations throughout the Central Coast. During my time as Branch Manager of Charmhaven I was exposed to the companies distribution centre where I immediately identified some areas of improvement. My suggestions had a great improvement on many aspect of the warehouse and I was soon offered a dual role overseeing the sales branch and Distribution Centre.

• Leading a team to work with sales budgets and deadlines
• Establishing and maintaining a high level of customer service to small and large clients
• Proven ability to manage multiple accounts projects at one time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Able to work in a face paced environment
• Developing new procedures to improve efficiency
• Enforcing WHS
• Problem Solving
• Solid experience with CRM software and MS Office