Summary
Overview
Work History
Education
Skills
Timeline
Generic
PHOEBE DOUGHERTY

PHOEBE DOUGHERTY

QLD

Summary

I am a dedicated and knowledgeable individual with vast experience providing exceptional customer service to a variety of customers. I am very teachable, take feedback well and will get stuck into any job, giving it 110%. I am skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Working well as a team is a key attribute of mine, I love to collaborate with other colleagues as we provide the best service to the consumer.

Overview

5
5
years of professional experience

Work History

Customer Service Team Member

Kmart
Tauranga, New Zealand
10.2023 - Current
  • Provided excellent customer service to ensure satisfaction and resolve customer inquiries efficiently.
  • Maintained positive attitude while adeptly solving complex customer issues.
  • Answered customer questions using in-depth knowledge of available service actions.
  • Processed returns, refunds, exchanges and credits swiftly according to policy.

Unit Leader

Blue Star Camps
Hendersonville, NC
06.2023 - Current
  • Oversaw 10 counsellors and 50+ kids, tending to both their emotional and physical needs.
  • Greeted and introduced new campers to staff and other campers.
  • Created a safe and fun environment for kids to flourish and discover more about themselves.
  • Planned and ran daily camp programs.
  • Resolved conflicts between team members in a timely manner while maintaining professionalism and respect for all parties involved.
  • Provided ongoing feedback and communication between both counsellors and camp directors.

Brand Ambassador

Brand Spanking
Tauranga, New Zealand
01.2023 - Current
  • Achieved sales goals through established sales techniques and creative communication skills.
  • Provided product samples, coupons, informational brochures and other incentives to persuade people to buy products.

Production Worker

Florentines Patisserie
Tauranga, New Zealand
01.2023 - Current
  • Set up and operated production machinery according to specific standards and company protocols.
  • Inspected and removed defective products and packaging material.
  • Packaged finished products into boxes, cartons and containers for shipping to customers.

Checkout Supervisor

Pak N Save
Tauranga, New Zealand
10.2020 - Current
  • Counted tills before and after shifts and correctly handled transactions to maintain accurate drawers.
  • Met routine and complex needs of customers, helping find items, processing returns and resolving complaints.
  • Authorized alcohol and cigarettes.
  • Worked in a fast paced environment to ensure customers needs were met.
  • Worked well as a team member.

Education

High School -

Otumoetai College
Bay of Plenty, New Zealand
11.2022

Skills

  • Hard Worker
  • Positive Attitude
  • Reliable
  • Team leadership
  • Multitasking
  • Great people skills
  • Cash register operation
  • Responsible
  • Honest

Timeline

Customer Service Team Member

Kmart
10.2023 - Current

Unit Leader

Blue Star Camps
06.2023 - Current

Brand Ambassador

Brand Spanking
01.2023 - Current

Production Worker

Florentines Patisserie
01.2023 - Current

Checkout Supervisor

Pak N Save
10.2020 - Current

High School -

Otumoetai College

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PHOEBE DOUGHERTY