PHOEBE DOUGHERTY
QLD
Summary
I am a dedicated and knowledgeable individual with vast experience providing exceptional customer service to a variety of customers. I am very teachable, take feedback well and will get stuck into any job, giving it 110%. I am skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Working well as a team is a key attribute of mine, I love to collaborate with other colleagues as we provide the best service to the consumer.
Overview
5
5
years of professional experience
Work History
Customer Service Team Member
Kmart
Tauranga, New Zealand
10.2023 - Current
- Provided excellent customer service to ensure satisfaction and resolve customer inquiries efficiently.
- Maintained positive attitude while adeptly solving complex customer issues.
- Answered customer questions using in-depth knowledge of available service actions.
- Processed returns, refunds, exchanges and credits swiftly according to policy.
Unit Leader
Blue Star Camps
Hendersonville, NC
06.2023 - Current
- Oversaw 10 counsellors and 50+ kids, tending to both their emotional and physical needs.
- Greeted and introduced new campers to staff and other campers.
- Created a safe and fun environment for kids to flourish and discover more about themselves.
- Planned and ran daily camp programs.
- Resolved conflicts between team members in a timely manner while maintaining professionalism and respect for all parties involved.
- Provided ongoing feedback and communication between both counsellors and camp directors.
Brand Ambassador
Brand Spanking
Tauranga, New Zealand
01.2023 - Current
- Achieved sales goals through established sales techniques and creative communication skills.
- Provided product samples, coupons, informational brochures and other incentives to persuade people to buy products.
Production Worker
Florentines Patisserie
Tauranga, New Zealand
01.2023 - Current
- Set up and operated production machinery according to specific standards and company protocols.
- Inspected and removed defective products and packaging material.
- Packaged finished products into boxes, cartons and containers for shipping to customers.
Checkout Supervisor
Pak N Save
Tauranga, New Zealand
10.2020 - Current
- Counted tills before and after shifts and correctly handled transactions to maintain accurate drawers.
- Met routine and complex needs of customers, helping find items, processing returns and resolving complaints.
- Authorized alcohol and cigarettes.
- Worked in a fast paced environment to ensure customers needs were met.
- Worked well as a team member.
Education
High School -
Otumoetai College
Bay of Plenty, New Zealand 11.2022
Skills
- Hard Worker
- Positive Attitude
- Reliable
- Team leadership
- Multitasking
- Great people skills
- Cash register operation
- Responsible
- Honest
Timeline
Customer Service Team Member
Kmart
10.2023 - Current
Unit Leader
Blue Star Camps
06.2023 - Current
Brand Ambassador
Brand Spanking
01.2023 - Current
Production Worker
Florentines Patisserie
01.2023 - Current
Checkout Supervisor
Pak N Save
10.2020 - Current
High School -
Otumoetai College