Summary
Overview
Work History
Education
Skills
Certification
Interests
Extra information
Timeline
Generic

Michaela Burgo

Roselands,Australia

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista and Waitress

Quatre Cafe
01.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Event Staff Member

VIPeople
12.2024 - Current
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.

Event Staff

Playbill
01.2024 - Current
  • Sold merchandise at concerts (Taylor Swift and PINK).
  • Stocktake.
  • Crowd control.
  • Handled a high volume of EFTPOS transactions.

Crew Trainer

McDonald's
07.2023 - 02.2025
  • Trained and mentored many new crew hired to fulfill various roles.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Barista

Mcafe
07.2022 - 02.2025
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Demonstrated excellent multitasking abilities by managing drink preparation, order-taking, and cash register duties.
  • Worked effectively in fast-paced environments.

Customer Experience

McDonald's
01.2022 - 02.2025
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

VET Hospitality HSC course - Band 6

St Ursula's College Kingsgrove
Kingsgrove, NSW
09.2024

Bachelor of Exercise And Sports Science - Bachelor of Nutrition Science

Australian Catholic University
01-2028

HSC -

St Ursula's College Kingsgrove
Kingsgrove, NSW
09-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • Exceptional customer service
  • Hospitality service expertise

Certification

Work Awards - Lakemba McDonald’s:

- McDonald's Lakemba Outstanding Contributor Award 2022

- Barista of the Quarter

- Professional Certificate in Mcafe

- Barista course

- Crew Coach of the Quarter - for the fourth quarter of 2024

Interests

Extra curricular activities:

- State Cup Touch Football representative
- School Touch Football and Oztag captain
- NSW Swifts cheerleader
- Competitive dancer for over 10 years

Extra information

Date of Birth: 16/09/2006

Full driver’s licence – NSW


Timeline

Barista and Waitress

Quatre Cafe
01.2025 - Current

Event Staff Member

VIPeople
12.2024 - Current

Event Staff

Playbill
01.2024 - Current

Crew Trainer

McDonald's
07.2023 - 02.2025

Barista

Mcafe
07.2022 - 02.2025

Customer Experience

McDonald's
01.2022 - 02.2025

VET Hospitality HSC course - Band 6

St Ursula's College Kingsgrove

Bachelor of Exercise And Sports Science - Bachelor of Nutrition Science

Australian Catholic University

HSC -

St Ursula's College Kingsgrove

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Michaela Burgo