Michaela Hocking
Bendigo,Vic
Summary
Dedicated Coffee Barista brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces. Brings customer-focused approach to service delivery.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coffee Barista
Coffee Club Cafe
Bendigo , VIC
2022.01 - 2022.06
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
Aged Care Worker
Bentleys Age Care
Bendigo , Victoria
2020.09 - 2021.12
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Sales Assistant
Liqourland
Bendigo , VIC
2018.08 - 2020.08
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
All Rounder
Coffee Club Cafe
Bendigo , VIC
2016.01 - 2020.08
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Barista
Golden Brew Cafe
Bendigo , VIC
2014.02 - 2016.01
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
Flora Hill High
Bendigo, VIC2010
Skills
- Customer Preferences
- Hospitality and Professionalism
- Espresso Machine Operation and Maintenance
- Food Serving and Preparation
- Food Storage Management
- Restaurant Operation
- Stocking Supplies and Retail Products
- Credit Card Transaction Processing
- Cooking Methods
- Sales Promotion
- Safe Work Practices
- Communications Strategies
- Personal Sales
- Valid Food Handlers Certification
- Adaptable and Flexible
Certification
- PCA - Personal Care Aide
- RSA
- HOSPITALITY III
- FOOD HANDLER
- COMMCERCIAL COOKING
Timeline
Coffee Barista
Coffee Club Cafe
2022.01 - 2022.06
Aged Care Worker
Bentleys Age Care
2020.09 - 2021.12
Sales Assistant
Liqourland
2018.08 - 2020.08
All Rounder
Coffee Club Cafe
2016.01 - 2020.08
Barista
Golden Brew Cafe
2014.02 - 2016.01
Flora Hill High
- PCA - Personal Care Aide
- RSA
- HOSPITALITY III
- FOOD HANDLER
- COMMCERCIAL COOKING
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