Michele Deacon
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Sales and Service Consultant
NRMA Insurance
03.2010 - 03.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed process improvements to enhance overall delivery of service.
Fashion Sales
Charlie Brown
02.2005 - 09.2009
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
Sales- Cosmetics
David Jones.
04.1998 - 09.2004
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
St Ursula’s
Toowoomba, QLD11.1987
Skills
- Sales Expertise
- Customer Account Management
- Reading Comprehension
- Issue and Complaint Resolution
- High-Volume Environments
- Billing Procedures
- Selling Skills
- Active Listening
- Customer Relations
- Best Practices Management
Gardening driving,my Austin Healey, travelling
I love to work on my veggie garden, drive my classic Austin Healey and I love to travelling.
Timeline
Sales and Service Consultant
NRMA Insurance
03.2010 - 03.2023
Fashion Sales
Charlie Brown
02.2005 - 09.2009
Sales- Cosmetics
David Jones.
04.1998 - 09.2004
High School Diploma -
St Ursula’s
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