Michelle Choomwantha
Adelaide,SA
Summary
Hard-working individual with a focus on safety and attention to detail. Excellent communication skills and adaptability to various workplace settings. Ready to embark on a career in the mining industry, bringing a reliable and proactive approach.
Overview
7
7
years of professional experience
Work History
Membership Officer
AASW
Melbourne
01.2025 - Current
- Developed and implemented membership retention strategies to enhance member engagement.
- Facilitated onboarding process for new members, ensuring comprehensive understanding of benefits and resources.
- Coordinated membership campaigns utilizing CRM systems to drive enrollment growth and maintain accurate records.
- Analyzed member feedback to identify trends, leading to improved services and increased satisfaction rates.
- Streamlined communication processes between departments, enhancing collaboration in membership initiatives.
Administration Officer
Active Time Physiotherapy
Brisbane, QLD
07.2024 - 12.2024
- Managed patient appointments, ensuring optimal clinic efficiency through effective scheduling and rescheduling
- Provided excellent customer service by answering phone calls and responding to emails, addressing inquiries from patients and healthcare providers
- Maintained accurate patient records, ensuring compliance with privacy regulations and updating treatment histories and billing details
- Assisted with billing and insurance claims processing, ensuring accuracy and timely submission to enhance operational efficiency
- Coordinated with healthcare professionals to ensure smooth patient care and treatment delivery, demonstrating strong teamwork and communication skills
- Supported the preparation of reports and documentation required for clinic operations, aligning with legislative requirements
- Organised and maintained clinic files, both electronically and physically, ensuring compliance with regulatory standards
- Managed inventory of medical supplies, placing orders as needed to ensure availability and support clinic operations
Head Barista & Team Leader
SSP Australia, Brisbane
Brisbane
03.2024 - 07.2024
- Lead and manage a team of baristas, ensuring high-quality customer service and efficient café operations.
- Train and mentor new staff on coffee preparation, customer service, and café protocols.
- Oversee daily operations, including inventory management, ordering supplies, and maintaining equipment.
- Create and maintain a positive, productive work environment through team motivation and effective communication.
- Ensure consistency and quality in all beverages, following company standards and maintaining high customer satisfaction.
- Handle cash transactions, process payments, and maintain accurate till records.
- Resolve customer concerns and complaints promptly, ensuring a positive experience.
- Monitor and maintain cleanliness and organization of the café, including kitchen and front-of-house areas.
- Track performance metrics, set goals, and provide feedback to team members to improve productivity.
- Implement new promotions and seasonal menus, contributing to increased sales and customer engagement.
- Supervised daily operations, ensuring high-quality beverage preparation and customer satisfaction.
Supervisor
Emirates Leisure Australia, Brisbane
Brisbane
07.2022 - 02.2024
- Supervise and lead a team of baristas in a high-volume airport café, ensuring excellent customer service and efficient operations.
- Oversee daily operations, including staffing, inventory management, and adherence to airport security and safety protocols.
- Train and coach baristas on coffee preparation, customer service, and maintaining consistency under pressure.
- Ensure timely and accurate order fulfillment, managing peak hours and ensuring smooth workflow.
- Maintain high standards of cleanliness and organization in compliance with airport health and safety regulations.
- Handle customer inquiries, concerns, and complaints, ensuring positive experiences and resolving issues promptly.
- Manage cash register, process transactions, and maintain accurate financial records.
- Monitor stock levels, order supplies, and ensure the café is always fully stocked with necessary items.
- Collaborate with airport management and vendors to ensure smooth operations and timely deliveries.
- Assist in the implementation of new promotions and initiatives to drive sales and enhance customer satisfaction.
Administration Officer
Australian Institute of Business & Technology
Brisbane
07.2018 - 06.2022
- Managed student enrolments, processing applications and updating records to ensure smooth operations
- Coordinated communication between students, teachers, and administrative staff, ensuring timely responses and effective service delivery
- Handled student inquiries and provided information on courses, assisting with registration and scheduling issues
- Maintained accurate student records in compliance with data privacy regulations, ensuring confidentiality and integrity of information
- Assisted in preparing and distributing course materials, enhancing the educational experience for students
- Supported the administration of assessments, including scheduling exams and managing results
- Processed payments for tuition and other fees, maintaining accurate financial records
- Organised school events and activities to engage students and foster a sense of community
Education
Certificate IV - Bookkeping & Accounting
Swinburne University
Melbourne, VIC12.2025
Diploma - Business
Tafe Queensland
01.2016
Certificate III - Hospitality
Mead Business College
06.2015
Skills
- Effective communication
- Customer support expertise
- Professionalism
- Ability to multitask
- Safety consciousness
- Detail-oriented approach
- Rapid learning capability
- Time efficiency
- Solution-oriented mindset
Languages
Thai
Laos
Timeline
Membership Officer
AASW
01.2025 - Current
Administration Officer
Active Time Physiotherapy
07.2024 - 12.2024
Head Barista & Team Leader
SSP Australia, Brisbane
03.2024 - 07.2024
Supervisor
Emirates Leisure Australia, Brisbane
07.2022 - 02.2024
Administration Officer
Australian Institute of Business & Technology
07.2018 - 06.2022
Certificate III - Hospitality
Mead Business College
Certificate IV - Bookkeping & Accounting
Swinburne University
Diploma - Business
Tafe Queensland