Michelle Denholm
Project Management Support Officer
Gold Coast,Australia
Work Preference
Summary
Dynamic Project Management Support Officer with a proven track record at the City of Gold Coast, excelling in administrative support and effective communication. Skilled in document creation and calendar management, I proactively ensured project timelines were met, enhancing team efficiency and stakeholder engagement. A dedicated professional committed to achieving excellence in every task.
Overview
9
9
years of professional experience
Work History
Project Management Support Officer
City of Gold Coast
Gold Coast, Australia
06.2016 - 07.2018
- Monitored branch telephone calls and redirected them as necessary
- Orchestrated diary and workflow management, appointment scheduling, public relations, and media requests, as well as Outlook Calendar organization for Coordinators and Executive Coordinators
- Drafted and reviewed correspondence, speeches, and presentations for project managers
- Coordinated, prioritized, and monitored all correspondence for Project Managers, identifying issues requiring immediate attention
- Assisted Team Leaders and Project Managers to ensure all Council correspondence was handled promptly, adhering to legislation and corporate writing and communication guidelines
- Prepared, maintained, and administered project-related procedures and policies
- Ensured projects remained on track and followed up on deadlines
- Reported on project progress to ensure adherence to timelines and milestones
- Arranged IT requirements for New Starters, including Induction
- Provided back-up relief (when required) to Branch Administrator and Manager's PA
- Coordinated travel and registration for conferences and workshops
- Assisted with WHS Toolbox' meetings
- Compiled meeting agendas and minutes
- Supported the Disaster Management Unit (DMU) with administrative tasks while complying with DMU policies and procedures
- Liaised with external and internal stakeholders
- Ensured that the Council Chambers and other meeting rooms were prepared for Council meetings and other Council business, making all necessary materials accessible to Councillors
- Maintained, stored, and disposed of information and records according to established policies and procedures
Administration Officer
City of Gold Coast
Gold Coast, Australia
04.2014 - 06.2016
- Processed and amended Residential and Commercial Plumbing Applications
- Facilitated the addition and removal of Notifications through AMS (council software)
- Complied with Notifications
- Generated OSSF Inspection Results and No Further Action Letters
- Produced Compliance Permits
- Processed refunds and sundry transactions
- Liaised with plumbers, builders, internal staff, and applicants
Resident Onsite Manager
KS Project Management Services Pty Ltd
Gold Coast, Australia
02.2009 - 10.2013
- Monitored, coordinated, and enforced Community By-Laws
- Liaised with residents, owners, real estate agents, Body Corporate, and potential buyers and tenants
- Coordinated the delivery and/or installation of supplies
- Maintained and monitored complex entry gates and CCTV surveillance systems
- Oversaw resident activity
- Drafted letters and emails to residents and agents
- Monitored and recorded pool chemical levels
- Maintained and cleaned refuse areas
- Cleaned lobbies and entries
- Executed high-pressure cleaning of driveways and paths
Education
Certificate - Business Administration
Training Academy
Online03-2026
High School Diploma - Chatswood, NSW
Mercy College
Chatswood, NSW12.2000
Skills
- Systems Applications and Products (SAP)
- Data analysis
- Application management service
- Document creation
- Outlook email management
- Excel proficiency
- PowerPoint presentation
- Visio diagramming
- Meeting management
- Document formatting
- Appointment scheduling
- Calendar management
- Database administration
- Administrative support
- Text editing
- Telephone communication
- Videoconference setup
- Executive assistance
- Mail management
- Travel planning
- Professional demeanor
- Proactive individual
- Effective communicator
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Management Support Officer
City of Gold Coast
06.2016 - 07.2018
Administration Officer
City of Gold Coast
04.2014 - 06.2016
Resident Onsite Manager
KS Project Management Services Pty Ltd
02.2009 - 10.2013
Certificate - Business Administration
Training Academy
High School Diploma - Chatswood, NSW
Mercy College