Michelle Filippig
Wollongong,NSW
Summary
Experienced team leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process, and fostering a positive work environment. Known for adaptability and reliability. Skilled in strategic planning, staff development, and performance management.
Overview
29
29
years of professional experience
Work History
Online Department Manager
Coles Supermarket
Shellharbour, NSW
01.2025 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Store Manager
Aldi
Shellharbour, NSW
04.2021 - 01.2025
- Managed daily operations to ensure smooth functioning of the store.
- Managed inventory control, cash control, and store operation procedures.
- Maintained product levels and inventory controls for availability.
- Assisted with hiring, training and mentoring.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimised labor scheduling according to store needs while adhering to budget constraints, maximizing productivity.
- Oversaw loss prevention efforts, minimising shrinkage by implementing effective security measures and training staff.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance.
- Reduced employee turnover by creating supportive work environment.
Assistant Store Manager
Aldi
Dapto, NSW
06.2020 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organisation.
- Created and maintained safe and secure work environment.
Store Assistant
Aldi
Warrawong, NSW
05.2012 - 06.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise.
- Managed returns efficiently, adhering to company policies while prioritising customer satisfaction.
- Facilitated efficient transactions at the cash register.
- Maintained clean and organised store environment, contributing to positive shopping experience.
- Volunteered for extra shifts during holidays and other busy periods.
Front of House Employee
Casa Del Lago
Windang, NSW
05.2010 - 05.2012
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Sales Assistant
OZ Design Furniture
Warrawong, NSW
01.2007 - 05.2010
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Executed visual merchandising strategies to attract customers and drive sales.
Wait Staff Member
The Ritz
Wollongong, NSW
11.2002 - 10.2007
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Set up dining room to promote welcoming environment and meet hospitality and service standards.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners.
Wait Staff Member
City Beach Function Centre
Wollongong, NSW
10.2000 - 02.2002
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Sales Assistant
Best&Less
Warrawong, NSW
10.1998 - 02.2000
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Crew Member
McDonald's Restaurant
Warrawong, NSW
06.1996 - 08.1998
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Higher School Certificate -
Warrawong High School
Warrawong, NSW1999
Skills
- Team leadership
- Team supervision
- Training and mentoring
- Scheduling
- Adaptability and flexibility
Timeline
Online Department Manager
Coles Supermarket
01.2025 - Current
Store Manager
Aldi
04.2021 - 01.2025
Assistant Store Manager
Aldi
06.2020 - 04.2021
Store Assistant
Aldi
05.2012 - 06.2020
Front of House Employee
Casa Del Lago
05.2010 - 05.2012
Sales Assistant
OZ Design Furniture
01.2007 - 05.2010
Wait Staff Member
The Ritz
11.2002 - 10.2007
Wait Staff Member
City Beach Function Centre
10.2000 - 02.2002
Sales Assistant
Best&Less
10.1998 - 02.2000
Crew Member
McDonald's Restaurant
06.1996 - 08.1998
Higher School Certificate -
Warrawong High School