Michelle Mittrich
Summary
I am an Animation and Interactive Media student at RMIT with a background in customer-facing roles. I have gained communication skills, multitasking, and problem-solving skills during my experience in fast-paced customer service roles. Fluent in English, Cantonese, and Mandarin, I am also confident in handling verbal communication, including phone-based customer interactions such as appointment scheduling and enquiry handling. I am now seeking part-time opportunities where I can apply my interpersonal abilities and continue to grow professionally while balancing my studies.
Overview
3
3
years of professional experience
Work History
Customer Service Staff (Waitress, Barista, Bartender)
Bozo's Burger Restaurant and Bar
01.2022 - 01.2023
- Delivered high-quality customer service to guests in a busy restaurant.
- Assisted with customer orders and inquiries, including handling phone bookings and takeaway queries
- Food and beverage preparation, contributing to efficient operations.
- Maintained a friendly and professional environment for patrons.
Cashier
Oriental Chinese take away
01.2020 - 2021
- Processed customer transactions with accuracy and efficiency.
- Handled inquiries and resolved issues in a customer-oriented manner.
- Contributed to smooth takeaway operations with quick service.
Education
Secondary School -
Villiers College
01.2022
Bachelor of Arts - Animation
RMIT University
Melbourne, VIC12-2026
Skills
- Communication skills (in person and over the phone)
- Appointment scheduling & phone enquiry handling
- Strong multitasking
- Customer service & complaint resolution
- Multilingual: English, Cantonese, Mandarin (fluent), Japanese (N5)
- Interactive media & creative art
- Computer skills
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Japanese
Elementary
Timeline
Customer Service Staff (Waitress, Barista, Bartender)
Bozo's Burger Restaurant and Bar
01.2022 - 01.2023
Cashier
Oriental Chinese take away
01.2020 - 2021
Secondary School -
Villiers College
Bachelor of Arts - Animation
RMIT University
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