Michelle Munro
New Norfolk,TAS
Summary
Acreative professional with a strong background in customer service and product design at Ruby Boo Bowtique. Proven ability to communicate effectively and adapt to fast-paced environments, while demonstrating excellent attention to detail. Skilled in finding products that meet customer needs.
Overview
19
19
years of professional experience
Work History
Sole Trader
Ruby Boo Bowtique
New Norfolk, TAS
08.2017 - Current
- Designing and creating hair accessories for all ages and events
- Designing and presenting an aesthetically pleasing shopping experience at various events around the state.
- The ability to communicate with and follow directions from event organisers and others within our creative industry.
- The ability to communicate clearly with customers while also being mindful of children choosing their items and also needing my attention.
- Provided expert advice to customers on product selection based on their individual needs and preferences.
- Monitored industry trends and competitor offerings to create on trend, in demand products.
- Sourcing fabrics, hardware and other items used to create my products.
- The ability to serve customers during busy sales periods.
Retail Worker
Being Creative
Richmond, TAS
09.2019 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organised shelves and racks for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Designing and creating my own products to be stocked and sold at Being Creative.
Outbound Caller
Hacsu
New Town, TAS
07.2008 - 04.2010
- Demonstrated excellent time management skills by prioritizing tasks and completing assigned calls within allotted timeframes.
- Collaborated with team members to optimize calling strategies, leading to increased efficiency.
- Adhered to company policies and procedures while making calls, maintaining a professional tone at all times.
Disability Support Worker
Parkside Optometry
Cambridge, TAS
04.2006 - 07.2008
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Disability Support Worker
Life Without Barriers
Claremont Tas
04.2006 - 07.2008
- Provided assistance in daily living activities for clients with Dementia by dressing, grooming, etc.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Education
Certificate II - Disability Studies
Parkside Training
Cambridge, TAS05.2006
Skills
- Customer service
- Excellent attention to detail
- Good communication
- Fast learner
- Adaptable
- Teamwork
Referees
Details of referees will be provided upon request.
Timeline
Retail Worker
Being Creative
09.2019 - 03.2020
Sole Trader
Ruby Boo Bowtique
08.2017 - Current
Outbound Caller
Hacsu
07.2008 - 04.2010
Disability Support Worker
Parkside Optometry
04.2006 - 07.2008
Disability Support Worker
Life Without Barriers
04.2006 - 07.2008
Certificate II - Disability Studies
Parkside Training