Michelle Pham
Melbourne,Victoria
Summary
I am a goal-oriented professional who likes to assist companies successfully by developing and implementing updates to operational standards, team organisation, and employee engagement strategies. i like to work on the opportunities to achieve great sales, service and planning abilities. Focused on increasing sales and retaining key business with proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities.
Overview
11
11
years of professional experience
Work History
Injury Management Consultant
McDonalds Australia (Corporate)
Melbourne, VIC
01.2023 - 10.2024
- Triage all injuries/incidents for McOpCo Australia daily.
- Claim management for VIC, SA, WA, and QLD Portfolio and liaise with Insurer to manage the claims.
- Build relationships with case managers from insurers for better claims management.
- Ensure claims are compliant with audits and regulators.
- Ongoing coaching and educating Restaurant Managers on managing injured workers and the importance of Early Intervention and Recovering at Work.
- Manage Injury Management Inbox to ensure inquiries are attended to and accounts are processed in a timely manner.
- Created detailed reports outlining findings and recommendations for senior management review.
- Collaborated with cross-functional teams to develop comprehensive action plans for implementation of new processes or systems.
Workplace Safety Consultant
McDonalds Australia (Corporate)
Melbourne, VIC
03.2021 - 01.2023
- Consult with restaurants and licensees in states to manage and report Notifiable Incidents.
- Consult with restaurants and licensees on managing any Improvement Notices issued by Regulators.
- Review and create policies and procedures e.g Young Workers Policy
- Create and review Risk Assessments, as required, for restaurants.
- Presented at multiple business forums/conferences for WPS topics/sessions
- Regularly analysed safety data via Donesafe and PowerBI with stakeholders to provide safety and security feedback.
- Updated Safety Squad Program training module and guides.
- Create and design concepts for the Safety Theme.
- Provided on-site training for employees on workplace safety practices.
- Investigated accidents and incidents to determine root causes and implement preventive actions.
- Facilitated meetings between management, supervisors, and workers to discuss safety issues.
Crew to Restaurant Manager
J Sadler Investments Pty Ltd (McDonalds)
St Albans, Australia
12.2013 - 03.2021
Education
Bachelor of Commerce - HR Major
Australian Catholic University
Melbourne, VIC12.2020
Skills
- Adaptability
- Program enhancement
- Customer Relations
- Client Support
- Employee Motivation
- Consulting
- Emotional intelligence
- Critical thinking
References
- Yvonne Argent, Previous Reporting Manager, 0412 444 871, Yvonne.argent@au.mcd.com
Languages
Vietnamese
Professional
Timeline
Injury Management Consultant
McDonalds Australia (Corporate)
01.2023 - 10.2024
Workplace Safety Consultant
McDonalds Australia (Corporate)
03.2021 - 01.2023
Crew to Restaurant Manager
J Sadler Investments Pty Ltd (McDonalds)
12.2013 - 03.2021
Bachelor of Commerce - HR Major
Australian Catholic University
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