Michelle Roth
Club Manager
Port Kennedy,WA
Summary
.Consummate Club Manager with 10 years of experience running reputable establishment attended by diverse members. Organizes and leads special events and parties, maintaining focus on optimizing individual experiences. Builds and allocates talented teams focused on service excellence. Dedicated team player skilled at mediation and conflict resolution. Great at planning and running entertaining programs . Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances and supply management.
Overview
10
10
years of professional experience
Work History
Club Manager
Warnbro Bowling Club
Warnbro, WA
09.2011 - 08.2021
- Warnbro bowling club 1st year duty manager then promoted to bar manager then to club manager.
- Duties include doing orders, interacting with clients and organizing functions, making up rosters, doing payroll, recording day’s takings answering calls and messages, customer service.
- Entering invoices, prices and products etc.
- Into point of sale system.
- Planned, organized and coordinated special events and celebrations.
- Maintained financial accuracy when handling over $2000 in revenue each day.
- Entered data into swiftpos system, implementing tight safeguards to secure financial and personal information.
- Maintained store equipment, including computers, printers and fax machines.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Used hospitality expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cut waste by identifying and targeting operational discrepancies
- Grew business with introduction of new products and services
- Planned, organized and coordinated special events and celebrations
- Inspected equipment and facilities for signs of wear or damage impacting safety
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Restored customer loyalty by resolving complaints with workers, activities or services rendered
Data Entry Clerk
Spriggs Pipe Welding
Kwinana, WA
04.2010 - 08.2010
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified data entry errors and reported to necessary departments.
- Verified accuracy of data before transcribing.
- Reviewed completed work for compliance with regulations.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Compiled data and reviewed information for accuracy prior to input.
Education
Certificate III - Business Administration
South Metropolitan TAFE
Rockingham, WA 02.2016 - 07.2016
Forklift Licence And Licence To Perform High Risk -
KG Training And Assessing
Day Road Rockingham 03.2021 - 03.2021
Skills
Computer skills
Interpersonal Communication
Supervision
Clerical
Reading comprehension
Flexible & Adaptable
Basic math
Multitasking abilities
Cultural awareness
Good telephone etiquette
Compassion
Self-motivated professional
Microsoft Office
Troubleshooting
Collaboration
Timeline
Forklift Licence And Licence To Perform High Risk -
KG Training And Assessing
03.2021 - 03.2021
Certificate III - Business Administration
South Metropolitan TAFE
02.2016 - 07.2016
Club Manager
Warnbro Bowling Club
09.2011 - 08.2021
Data Entry Clerk
Spriggs Pipe Welding
04.2010 - 08.2010