Love sports, Craft, Music, Animals
Michelle Taylor
Individual Support
Berkeley Vale,NSW
Summary
I am a caring Individual Support worker who is passionate about positively impacting programs and helping participants by providing expert support. I am familiar with Progress reports and Person-Centred care and am always looking for ways to improve and personalize assistance. I am Well-organized and resourceful with a detail-oriented and conscientious approach. I am an enthusiastic Support worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel in an individual Support worker role. I have completed 2 units in Individual Support - CHCC)M005 - Communicate and work in health or community service and CHCLEG001 Work legally and ethically and am willing to complete the Cert 111 in Individual Support On-Line while working and training in the Industry.
Overview
2
2
Certifications
28
28
years of professional experience
Work History
Individual Support Worker
C A Care Services
Tumbi Umbi , NSW
04.2021 - Current
- Worked with clients to improve life choices and maximize benefits of programs.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Oversaw day-to-day activities of residents in care.
Manager
Smokemart Lake Haven
Lake Haven, Nsw
01.2018 - 03.2021
- Build and maintain customer- focused store culture to ensure a pleasant shopping experience.
- Rosters and time sheets.
- Training and delegation of staff.
- Making sure budgets are met and KPI”s Maintained.
- Competent in open pay transactions.
Manager
Crossroads Westfield Tuggerah & Lake Haven
07.2008 - 05.2017
- Training and staff supervision.
- Implemented store changes to improve sales.
- Payroll and rostering of staff.
- Working to controlled budgets, ensuring K.P.I’s are maintained and costs kept to a minimum.
- Being multi skilled and being able to do and have sound knowledge of all tasks.
- Merchandising.
- Maintained excellent customer relations and developed customer rapport.
Customer Service Operator
Coles Express Terrigal & Woy Woy
08.2004 - 07.2008
- Trained and managed a team of customer service personnel in a multi-base operation.
- Maintaining stock - Ordering and Receipting.
- Dealt with Customer service concerns by phone and in-person.
- Maintained all record keeping procedures.
- Order and received cash drops from Armaguard.
- Open the store on a regular basis ensuring store was ready for customers, Balancing shifts, etc.
Night Manager
Australia Post Botany Deliver Centre
09.1991 - 01.2004
- Managed staff of up to 30 personnel.
- Being multi skilled and being able to do and have sound knowledge of all tasks.
- Working to controlled budgets, ensuring K.P.I’s were maintained and costs kept to a minimum.
Skills
Customer service
Additional Information
- To bring to your organization enthusiasm, dedication, responsibility, and a good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas:
Certification
CHCCOM005 Communicate and work in health or community services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Individual Support Worker
C A Care Services
04.2021 - Current
Manager
Smokemart Lake Haven
01.2018 - 03.2021
Manager
Crossroads Westfield Tuggerah & Lake Haven
07.2008 - 05.2017
Customer Service Operator
Coles Express Terrigal & Woy Woy
08.2004 - 07.2008
Night Manager
Australia Post Botany Deliver Centre
09.1991 - 01.2004
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