Michelle Toye
Summary
Dynamic and reliable professional with many years of experience, excelling in team leadership and customer service. Proven ability in meal preparation and sanitation procedures, ensuring high-quality service. Recognized for creative problem-solving and effective communication, consistently enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Canteen Assistant
BKLG Catering
01.2025 - Current
- Prepared and served nutritious meals in accordance with established recipes and dietary guidelines.
- Maintained cleanliness and organisation of food preparation and serving areas.
- Performed all duties including food preparation, serving, dishwashing, cleaning and restocking.
- Inspected equipment regularly to ensure proper functioning before use.
- provided friendly and efficient services to customers.
- Minimised food waste by following proper preparation and storage procedures.
Education Support Professional
Norwood Secondary College
05.2024 - Current
- Organised classroom materials, supplies and resources in an efficient manner to ensure smooth operations of the class
- Demonstrated strong communication skills while working closely with administrators, faculty members and students.
- Participated in professional development opportunities related to best practices in education support.
Sales Assistant, Customer Care and 2IC
Trollbeads Australia and New Zealand
03.2022 - 03.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained knowledge of company products and services to make informed recommendations.
- Managed daily operations of store when supervisors were absent.
- Developed relationships with key customers by providing exceptional service.
- Organised back-of-house areas for efficient inventory management.
Store Manager
Games World
03.2018 - 07.2021
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and customer service standards.
- Ensured consistent, high quality service by all staff.
- Handled customer complaints professionally and resolved issues promptly.
- Organised staff shift schedules according to team needs.
- Stocked and organised products in storage spaces and retail shelves.
Education
Bachelor of Science - Speech Pathology
La Trobe University
Melbourne, VICSkills
- Dishwashing
- Sanitation procedures
- Creative problem-solving
- Verbal and written communication
- Food handling safety
- Meal preparation
- Effective time management
- Collaborative teamwork
- Consistent reliability
Certification
ASCIA Anaphylaxis e-Training
Do Food Safety Certificate
Revive 2 Survive First Aid and CPR Training
Food Allergy Training
Timeline
Canteen Assistant
BKLG Catering
01.2025 - Current
Education Support Professional
Norwood Secondary College
05.2024 - Current
Sales Assistant, Customer Care and 2IC
Trollbeads Australia and New Zealand
03.2022 - 03.2024
Store Manager
Games World
03.2018 - 07.2021
Bachelor of Science - Speech Pathology
La Trobe University
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