Michelle Reddy
Brisbane,Australia
Summary
Experienced Immigration Officer at the Ministry of Business, Innovation, and Employment. Proven track record in compliance and conflict resolution, proficient at managing complex cases, and engaging stakeholders. Recognized for strong communication skills and attention to detail, ensuring efficient processing of visa applications and enhancing applicant satisfaction. I am a highly motivated employee, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working effectively, unsupervised, and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Immigration Officer
Ministry of Business, Innovation and Employment
Auckland
11.2019 - 10.2025
- Evaluated visa applications for compliance with immigration laws and regulations.
- Conducted interviews with applicants to assess eligibility for residency.
- Reviewed and processed documentation submitted by individuals seeking visas.
- Collaborated with government agencies to verify applicant information and status.
- Advised applicants on immigration policies, procedures, and requirements.
- Trained new staff on immigration procedures and application assessments.
Collections Registry Officer
Ministry of Justice Contact Centre
Auckland
12.2017 - 10.2019
- Managed inbound/outbound calls for fines and civil debt enforcement
- Provided alternative sentencing options and resolved disputes
- Maintained compliance with legal frameworks and customer service standards
- Created written reports for the Judge for fines court hearing
- Managed customer accounts to ensure timely payments and resolve disputes.
- Developed payment plans tailored to individual client needs and circumstances.
Travel Expert
Flight Centre
Auckland
05.2017 - 12.2017
- Handled travel bookings, visa support, and administration
- Achieved monthly sales targets and KPIs
- Provided expert travel advice to clients on destinations and itineraries.
- Coordinated travel arrangements including flights, accommodations, and transportation.
- Developed personalized travel packages tailored to client preferences and budgets.
- Managed client relationships through effective communication and follow-up support.
Business Sales Representative
Vodafone (via Salmat)
Auckland
05.2016 - 05.2017
- Delivered outbound/inbound sales and customer care
- Upselling and cross-selling products
- Consistently met KPIs and improved Net Promoter Scores
- Managed customer inquiries and resolved issues efficiently to maintain satisfaction.
Database Consultant
Helloworld
Auckland
05.2015 - 05.2016
- Managed contract loading, pricing, and technical support.
Customer Service Agent
Menzies Aviation
Auckland Airport
01.2015 - 05.2015
- Provided check-in, boarding services and customer services for Emirates and Qantas
- Provided wheelchair service for disabled passengers when needed.
- Maintained accurate records of passenger check-ins and departures.
- Verified customer identification documents and travel itineraries.
Education
Certificate in Travel & Tourism - Level 3 & 4
International Travel College of NZ
Auckland01.2014
Foundation in Nursing - Level 3
Manukau Institute of Technology
Auckland01.2013
Certificate in Beauty Consultancy - Level 3
Manukau Institute of Technology
Auckland01.2013
NCEA Level 1 -
Manurewa High School
AucklandSkills
- High-level customer service
- Conflict resolution
- Cultural sensitivity
- De-escalations
- Case management
- Data entry
- Strong communication and writing skills
- Internal and external stakeholder engagement
- Microsoft Office Suite
- Adaptable and a fast learner
- Team player
- Problem solving
- Attention to detail
- Time management
- Background checks
- Compliance
- Active listening
- Organizational skills
- Decision making
- Ability to work under pressure
- Ability to work under tight deadlines
Hobbies and Interests
I am passionate about dancing and travel, with a keen interest in emerging technology trends. I also value spending time with family and friends, and creating long-lasting memories
Personal Information
Driving License: Open Class C Queensland Driver’s Licence
Work Eligibility
Eligible to work in Australia (NZ Citizen)
References
References available upon request.
Timeline
Immigration Officer
Ministry of Business, Innovation and Employment
11.2019 - 10.2025
Collections Registry Officer
Ministry of Justice Contact Centre
12.2017 - 10.2019
Travel Expert
Flight Centre
05.2017 - 12.2017
Business Sales Representative
Vodafone (via Salmat)
05.2016 - 05.2017
Database Consultant
Helloworld
05.2015 - 05.2016
Customer Service Agent
Menzies Aviation
01.2015 - 05.2015
Certificate in Travel & Tourism - Level 3 & 4
International Travel College of NZ
Foundation in Nursing - Level 3
Manukau Institute of Technology
Certificate in Beauty Consultancy - Level 3
Manukau Institute of Technology
NCEA Level 1 -
Manurewa High School