Mick Scanlan
Mornington,VIC
Summary
Retail Assistant Manager with over 20 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
22
22
years of professional experience
Work History
Retail Assistant Manager
Coles Supermarket
03.2002 - 11.2023
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Supported senior management in implementing and upholding store policies and procedures.
Education
Year 12 Graduate -
Mornington High School
Certificate II In Retail Operations -
Coles Myer Institute
Certificate III In Retail Supervision -
Coles Myer Institute
Skills
- Retail Operations
- Merchandising Operations
- Display Building
- Customer Service
- Employee Coaching and Mentoring
- Customer Relationship Management
- Professional and Courteous
- Task Delegation
- Technical Proficiency
- Promotional Planning
Additional Information
Keen, conscientious worker who always strives to better myself, maintaining a high level of professionalism.
Values just how important it is, to make each and every customer’s experience in our store, a happy and memorable one. So they return time and time again.
Passionate supporter of the Richmond football club.
Loves going to the movies and experiencing new walks of life.
Loving dad to two sons and two step sons.
Timeline
Retail Assistant Manager
Coles Supermarket
03.2002 - 11.2023
Year 12 Graduate -
Mornington High School
Certificate II In Retail Operations -
Coles Myer Institute
Certificate III In Retail Supervision -
Coles Myer Institute