Mihir Desai
40 Tarana Avenue, Ingle Farm,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Console Operator
Caltex Woolworths
09.2015 - Current
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
Customer Service Representative
Coles
11.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
Delaware North For Sydney Cricket Ground
10.2014 - 08.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Diploma - Community Service
Southern Cross Education Institute
Adelaide04.2023
BBA - Accounting
Kings Own Institute
Sydney, NSW07.2017
Diploma of Education - Business
Zenith Business Academy
Sydney04.2015
Skills
- Communication abilities
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Customer Service
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Client Relations
- Service Upselling
- Retail store support
- Stock management
- Microsoft PowerPoint
- Microsoft Office Suite
Timeline
Customer Service Representative
Coles
11.2022 - 08.2023
Console Operator
Caltex Woolworths
09.2015 - Current
Customer Service Cashier
Delaware North For Sydney Cricket Ground
10.2014 - 08.2019
Diploma - Community Service
Southern Cross Education Institute
BBA - Accounting
Kings Own Institute
Diploma of Education - Business
Zenith Business Academy
Similar Profiles
Simranpreet kaur KaurSimranpreet kaur Kaur
Console Operator at Caltex Star MartConsole Operator at Caltex Star Mart
Hayden GillespieHayden Gillespie
Site Manager at Caltex ThorntonSite Manager at Caltex Thornton
GEETAA KRISHNA RAOGEETAA KRISHNA RAO
Cashier / Store Keeper at CALTEX CHONG PANG, YISHUN.Cashier / Store Keeper at CALTEX CHONG PANG, YISHUN.
Rachel WalshRachel Walsh
School Social Worker Student at LE FEVRE HIGH SCHOOLSchool Social Worker Student at LE FEVRE HIGH SCHOOL
Mohitkumar Rameshbhai PatelMohitkumar Rameshbhai Patel
Accounts Payable and Receivable Manager at Mac EnterpriseAccounts Payable and Receivable Manager at Mac Enterprise