MIHIT SHARMA

I was a member of the team tasked with providing technical support to students concerning exam-related issues.

• Attending calls from students and assist them along with the process.
• Help them to raise ticket for their quarries.
• Revert the solutions of their quarries.
• Maintaining the records of technical issues reported and action taken.
• Provide support to students over the phone to help alleviate their nervousness and anxiety.

Greeting and Assisting customers, and explaining to customers on regarding products, and serving them customer service including explaining all the offers we have in store, option of payments, etc.

• Attending calls and handling queries from existing customers.
• Negotiating with customers.
• Staying up to date about the products we have on floor and in inventory.
• Communicating between the customer and warehouse staff regarding delivery status.
• Checking availability of stock selected by customer.
• Handling the complaints of the customers
• Following the safety standards

Welcome customers provided guidance and explanations about products, and delivered customer service, including assistance with phone recharge and Opal card top-ups.

• Provided exceptional customer service, including assistance with purchases, phone recharges, and Opal card top-ups.
• Trained and assisted the teammates with their work.
• Delegated the work among the team.
• Auditing the inventory stock
• Operated the cash register and running transactions through different payment methods.
• Scan various products and guiding customers about the products.