Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SAITEJA MENGANA

Thomastown,VIC

Summary

. Methodical IT Administrator with 2 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent user operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Officer

TCS Sydney
11.2023 - Current
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
  • Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
  • Increased productivity levels within the IT department by identifying opportunities for process improvement related to Active Directory management.
  • Expedited resolution times for support tickets by prioritizing tasks based on urgency and impact on business operations.
  • Implemented robust security measures using Azure Active Directory, safeguarding client data and systems.
  • Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.

Network Test Engineer

Dipole group
09.2021 - 10.2023


  • Manage and upload all the artifacts of the test scenarios for verification and validation
  • Creates HP-QC reports such as managing defects, creating test sets & test scenarios
  • Maintain network performance during network migrations and changes from end to end
  • And report any errors
  • Provide Network Testing for Vodafone's IMS/VoLTE deployment, including the emergency rollout of VoLTE, migration of CEE-6 to CEE-9, plus vEPG, SAPC, and MME
  • Serving as the customer's point of contact for all verification-related concerns, questions, and clarifications, among other things
  • Responsible for Executing Incidents, change request management processes
  • Onboarding of users to Access different devices and tools through ITSM
  • Creation and deletion of the subscribers from the network by accessing various nodes for testing purposes
  • Creating and analyzing KPI reports for Call Setup, Signaling Load, Latency, Call Drops, Voice Quality, etc
  • Ensure end-to-end functionality as specified in solution documents and as identified within test specs by analyzing traces and logs captured
  • To schedule meetings, KT Sessions, and update the meeting minutes to all the team members
  • Thorough knowledge in using testing tools such as HP Quality Centre, Citrix, NetScout, X- shell, Putty, WIN SAP, etc

Education

Master’s Degree - Master in Networking

01.2019

Bachelor’s degree - Electronics and Communication Engineering

01.2015

Skills

  • ServiceNow
  • HP Quality Centre
  • Citrix
  • NetScout
  • Wireshark
  • X-shell
  • Putty
  • Linux
  • Windows OS
  • Mac OS
  • Microsoft Windows (Word, Excel, PowerPoint, Visio, Project, Outlook)
  • MAT Lab
  • WordPress
  • Azure Active Directory
  • Azure SQL Database
  • RDP
  • AWS (EC2, Storage)
  • MAT Lab
  • WordPress
  • Azure Active Directory
  • Azure SQL Database
  • RDP
  • AWS (EC2, Storage)
  • MAT Lab
  • WordPress
  • Azure Active Directory
  • Azure SQL Database
  • RDP
  • AWS (EC2, Storage)

Certification

Cisco Certified Network Associate

Timeline

IT Support Officer

TCS Sydney
11.2023 - Current

Network Test Engineer

Dipole group
09.2021 - 10.2023

Master’s Degree - Master in Networking

Bachelor’s degree - Electronics and Communication Engineering

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SAITEJA MENGANA