MIKAHL VAN IERSEL-LINSLEY
Ocean Shores,NSW
Summary
With an outstanding work ethic and collaborative nature, I can bring immense value to the NSW National Parks and Wildlife Service. I thrive and adapt within both a team environment and working autonomously. These valuable traits are not learned skills, but ingrained in my personality. I take great pride in the energy I contribute to my workplace. I am determined to enter this field in this entry level role and have sincere ambitions to upskill and progress within the role and my career on this new path.
Overview
18
18
years of professional experience
Work History
Store Manager
Arcaa
04.2022 - Current
- Present and promote the brand in a highly positive regard at all times.
- Manage all ecommerce customer service across email/Shopify chat/Socials
- Manage all daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- OHS awareness and compliance.
- Manage inventory control, cash control, and store opening and closing procedures.
- Facilitate effective ordering and stock rotation.
- Return optimisation through streamlining procedures and policies.
- Manage customer complaints and feedback with professionalism and efficiency.
- Recruitment, training and mentoring of new staff members.
- Implementing strategies to enhance sales and foot traffic.
- Create social media content.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
GSA/Host/Telephonist/Gardens Team
Elements of Byron
01.2016 - 03.2022
- Consistently provide 5 star level of guest service.
- Promote a safe working environment by complying with all SOP’s, completing yearly OHS, Basic Firefighting, Fire Warden training and maintain current First Aid Certification.
- Provide feedback, follow all guidelines and attend to incidences relating to a safe working environment for guest and colleagues.
- Incident reporting and follow up.
- Promote and uphold a positive image of the property at all times.
- Anticipate and address guest’s service needs.
- Perform efficient check in/check out. Collected room deposits, fees, and payments.
- EOD cash handling and banking.
- Answer a high number of reservations/enquiry calls and responding in a timely and professional manner.
- Personal appearance and grooming kept at the highest standards.
- Work efficiently within a small team and independently to ensure smooth and concise communication across departments.
- Conflict resolution internal and external, whilst maintaining professionalism and customer satisfaction throughout.
- Varied roles across Front Desk, Host, Reservations and Gardening Teams.
- Gardening role consisted of weeding, pruning, mulching, planting, hedging, light tool usage, maintaining gardening equipment and surrounds.
School Learning Support Officer
Brunswick Heads Public School
11.2016 - 12.2017
- Provide care and management of students with disabilities and behaviour disorders.
- Provide assistance in school routines and classroom.
- Assist teachers in implementing individual education programs.
- Provide opportunities for students to develop personal, social, independent and pre-vocational skills.
Cabin Crew International and Domestic
Virgin Australia
01.2010 - 01.2016
- Adhere to strict regulations of a safe working environment at all times.
- Undergo yearly and half yearly physical and written safety and procedural exams.
- Uphold the Virgin brand image at all times.
- High level of teamwork and time management skills.
- Conflict resolution with guests and colleagues.
- Assist special needs guests.
- Administer first aid, conduct food and beverage services
- Follow strict safety procedures and directives from management.
- First Aid, Firefighting drills, OHS training.
- Provide feedback to the company regarding procedural policies, safety and service flows.
- Provide exceptional customer service to exceed guest expectations whilst ever in uniform.
- Create an experience for the guest with a lasting impression.
- In Flight Support Crew, developing and assisting new and returning crew.
- Attend promotional and media events.
Assistant Manager
Rip Curl
01.2007 - 01.2010
Education
Mullumbimby High School
Mullumbimby, NSW2003
Skills
- OHS practices and compliance
- Problem solving
- Team collaboration and conflict resolution
- Eye for detail and effective time management
- Driven to exceed expectations
- Multitasking and organisation
- Adaptable, quick learner
- Customer engagement and satisfaction
- Compassionate, empathetic and attentive
- Independent, reliable and trust worthy
Professional References
- Simon Kane - Gardening Supervisor - Elements of Byron 0404 247 495
- Jodi Ridgway - Principal - Brunswick Heads Public School 0422 069 928
Can provide further professional references upon request.
Interests
- Surfing - I am an active member of the New Brighton Boardriders Club.
- Family - My partner and I are parents of 3 active children and thoroughly enjoy and value our family time together.
- I enjoy getting my hands dirty. Whether it be in the garden, kids play, or helping others.
- I am eager to learn as much as I can in order to further contribute to my community and our surrounds.
Timeline
Store Manager
Arcaa
04.2022 - Current
School Learning Support Officer
Brunswick Heads Public School
11.2016 - 12.2017
GSA/Host/Telephonist/Gardens Team
Elements of Byron
01.2016 - 03.2022
Cabin Crew International and Domestic
Virgin Australia
01.2010 - 01.2016
Assistant Manager
Rip Curl
01.2007 - 01.2010
Mullumbimby High School