MIKAYLA GRIFFITH
Summary
I am currently working in hospitality while studying a Bachelor of Criminology online at Deakin University. You will find that I am extremely motivated, hardworking, and punctual with exceptional time management skills. I have obtained vast experience in customer service, team management and manager responsibilities within hospitality while studying for my degree and I would like the opportunity to use these skills to become a valuable asset within your organisation. Comfortable working in fast-paced environments while providing quality service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food and Beverage attendant
Ballarat Leagues Club Bistro and bar
02.2023 - Current
- Providing exceptional customer service to patrons and dealing with customer concerns and complaints
- Promoting teamwork and quality service through daily communication and coordination with other departments
- Bartender and barista work, including setting and packing down bars and coffee machines
- Supervising shifts, including managing other staff while demonstrating professionalism and clear communication with customers and team members, doing cash up and ensuring each shift runs smoothly.
Food and Beverage Team Leader
Mercure Hotel Ballarat
02.2022 - 02.2023
- Providing great customer service, in the restaurant waiting on guests ensuring guests have an excellent dining experience
- Managing restaurant bookings, doing cash up at the end of shift along with shift reports, and operating POS terminals to input customer orders
- Demonstrating professionalism and clear communication with customers and team members
- Promoting staff cooperation and quality service through daily communication and coordination with other departments
- Working function events such as weddings, debutante balls and formal dinners both in the bar and on the floor
- This also includes setting the event spaces and organising dietaries
- Conferencing which included guaranteeing the rooms are set for functions and ensuring the guests are happy with the service during the event following a schedule that has been discussed with the organisers
- Undertaking bartender and barista work, including setting and packing down bars and coffee machines
- Supervising shifts.
Shift supervisor and assistant manager
The Groove Train Delacombe
10.2020 - 02.2022
- Providing great customer service, waiting on tables, and running meals
- Bar work
- Coffee making
- Ordering and maintaining stock levels for the front of house such as desserts, beverages, alcohol, coffee, and cleaning supplies
- Managing staff through hiring and training of new staff
- Ensuring great levels of professionalism and a great standard of service
- Rostering.
Wait staff
Buckley's Entertainment Centre
09.2019 - 09.2020
- Greeting and seating customers and waiting on tables, preparing desserts and also coffee making.
Floor staff
Ballarat Steakhouse
07.2018 - 10.2018
- Greeting and seating guests and waiting on tables
- At the end of service, would assist with general cleaning duties including floors and bathrooms and reset tables in the dining area.
Shop assistant
Sovereign Needlework – Ballarat
01.2016 - 12.2017
- Worked as a shop assistant in this store on a casual basis over a period of two years
- The position was primarily customer service with some cleaning and stock sorting involved at times.
Babysitting
01.2015 - 01.2016
- Spent six months babysitting for a family friend regularly
- The main task was to focus on the needs of the children, though would also help out with general cleaning around the home, cooking and walking the family's dogs.
Education
Bachelor of Criminology -
DEAKIN UNIVERSITY
01.2023
Bachelor of Arts in Criminology -
FEDERATION UNIVERSITY
01.2018
MOUNT CLEAR COLLEGE
01.2016
DAYLESFORD SECONDARY COLLEGE
01.2014
CRESWICK PRIMARY
01.2010
Skills
- Valid RSA
- Safe Food Handling
- Coffee making
- Beer Keg Replacement
- Computer Skills
- POS System Operation
- Inventory Management (Stocktake)
- Teamwork and Collaboration
- Time Management
- Staff Leadership
References
April Pinay, Food and Beverage Manager, 0421 829 131 Chris Welsh, Previous Groove Train Venue Manager, 0424 146 192 Oakleigh Mitchem, Previous Groove Train Assistant Manager, 0431 609 315 Karen Nash, Buckley’s Entertainment Centre, 5248 4866 Sherralea Cassidy, Ballarat Steakhouse, 0438 906 763 Elaine Quirk, Sovereign Needlework, 03 5332 1782 Nicola Skelton, Family friend (Babysitting), 0402 636 059
Certification
RSA
Food handling
Timeline
Food and Beverage attendant
Ballarat Leagues Club Bistro and bar
02.2023 - Current
Food and Beverage Team Leader
Mercure Hotel Ballarat
02.2022 - 02.2023
Shift supervisor and assistant manager
The Groove Train Delacombe
10.2020 - 02.2022
Wait staff
Buckley's Entertainment Centre
09.2019 - 09.2020
Floor staff
Ballarat Steakhouse
07.2018 - 10.2018
Shop assistant
Sovereign Needlework – Ballarat
01.2016 - 12.2017
Babysitting
01.2015 - 01.2016
Bachelor of Criminology -
DEAKIN UNIVERSITY
Bachelor of Arts in Criminology -
FEDERATION UNIVERSITY
MOUNT CLEAR COLLEGE
DAYLESFORD SECONDARY COLLEGE
CRESWICK PRIMARY
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