Miki Ono
Newstead
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
7
7
years of professional experience
1
1
Certification
Work History
All Rounder
Intersection / The Maillard
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Barista
Drip
11.2024 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Bartender Assistant
Felons Brewing Co
10.2023 - Current
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Contributed to a positive work environment by fostering teamwork among staff members during high-pressure shifts.
Barista
Felons Brewing Co
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Pass Master
Felons Brewing Co
07.2022 - Current
- Set up and broke down food service lines quickly to maintain service flow.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Wait Staff Member
Kotobuki
04.2022 - 07.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Call Center Customer Service Representative
Premium Water
09.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
Retail Sales Associate
Hollister.Co
07.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Waitress /Kitchen Hand
Sumibiyaki Gonbei
05.2018 - 02.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
Bachelor of Arts - International Studies
Kindai University
Osaka, Japan03.2021
Skills
- Staff Management
- Managing Routines
- Do leadership
- Effective communication
- Time management
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Cleanliness
- Order Taking
- Safe Food Handling
- Beverage Preparation
Languages
Japanese
Native or Bilingual
English
Full Professional
Certification
RSA
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Food Tourism
- Adventure Travel
- Yoga
- Pilates
- Gym Workouts
- Martial Arts
- Learning new cooking techniques and expanding my culinary skills
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
All Rounder
Intersection / The Maillard
11.2024 - Current
Barista
Drip
11.2024 - 11.2024
Barista
Felons Brewing Co
08.2024 - Current
Bartender Assistant
Felons Brewing Co
10.2023 - Current
Pass Master
Felons Brewing Co
07.2022 - Current
Wait Staff Member
Kotobuki
04.2022 - 07.2022
Call Center Customer Service Representative
Premium Water
09.2021 - 02.2022
Retail Sales Associate
Hollister.Co
07.2021 - 02.2022
Waitress /Kitchen Hand
Sumibiyaki Gonbei
05.2018 - 02.2022
Bachelor of Arts - International Studies
Kindai University
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