Mila Yli-Rahko
Sydney,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Toyota Finance Finland Oy
12.2020 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed client financing plans
Seller
Bik Bok Oy
10.2015 - 12.2020
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
Education
Associate of Applied Science - Business Administration
Perho Culinary, Tourism And Business College
Helsinki/Finland12.2017
High School Diploma -
Maunula Secondary School
Helsinki/Finland05.2015
Skills
- Excellent Written and Oral Communication
- Active Listening
- Multitasking
- Conflict Resolution
- Problem Solving
- Positive Attitude
- Customer Service
- Fluent in English
- Fluent in Finnish
- Attention to detail
HOBBIES
My hobbies are dancing, going for walks and taking care of myself. I love spending time with my family and friends and listening to music.
Languages
Finnish
Native or Bilingual
English
Full Professional
Swedish
Limited Working
Timeline
Customer Service Specialist
Toyota Finance Finland Oy
12.2020 - 09.2023
Seller
Bik Bok Oy
10.2015 - 12.2020
Associate of Applied Science - Business Administration
Perho Culinary, Tourism And Business College
High School Diploma -
Maunula Secondary School
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