Assistant Manager
Plush Think Sofas
11.2021 - Current
Hi, I’m
Milad Abawe
Kellyville,NSW
Summary
I have been employed and working in quality customer service roles since moving to Australia in 2020 and have continued to improve the standard of customer service principles and processes consistently and considerably.
Consistently, I have maintained good relationships on a professional and a personal level with employers and employees as my input has always been incredibly valuable and I have proven to be an excellent asset to wherever I am employed.
- Hardworking employee enthusiastic and quick learner. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Work History
Plush Think Sofassydney , NSW
Assistant Manager
11.2021 - Current
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Nick Scali FurnitureSydney, NSW
Administration Officer
11.2020 - 03.2021
Job overview
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Consulted with manager on departmental policies and projects.
- Processed purchase orders, service contracts and financial reports.
- Maintained personnel records and updated internal databases to support document management.
Life Pharmacy Dubai, Sharjah
Customer Service Manager
03.2017 - 12.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Developed and offered unique discount options to drive interest in new product lines.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Gama Pharmacy
Manager's Assistant
02.2016 - 10.2018
Job overview
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
Afghanistan Internation Bank Kabul, Kabul
Teller Supervisor
01.2012 - 04.2014
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Monitored and verified suspicious activity on customer accounts.
USAID
Team Leader
08.2010 - 03.2011
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Capital Institute of Higher Education Pakistan
No Degree from Certificate in Marketing
Naderia High SchoolPakistan
Baccalaureate from Higher Education Administration
2009
Capital Institute of InformationTechnologyPakistan
Diploma from Diploma Information Technology
2007
ICMSPakistan
No Degree from Certificate in Business Management
Skills
● Highly developed listening, communication and customer service skills both face to face and on the telephone;
● Skills in clerical and administration including accounts payable and reconciliation of accounts;
● Ability to work independently or as a productive team member;
● Ability to handle high pressure situations by prioritizing and organizing tasks according to deadlines;
● Dispute resolution through communication and problem solving mechanisms;
● Computer skills MS Office
- Microsoft Word
- Microsoft Outlook Express
- Microsoft Excel
- Microsoft PowerPoint
- Administration and Reporting
- Time Management
Reference
Plush Think sofas
Manager
Shahir Pirzad - 0406 047 786
Timeline
Administration Officer
Nick Scali Furniture
11.2020 - 03.2021
Customer Service Manager
Life Pharmacy
03.2017 - 12.2019
Manager's Assistant
Gama Pharmacy
02.2016 - 10.2018
Teller Supervisor
Afghanistan Internation Bank
01.2012 - 04.2014
Team Leader
USAID
08.2010 - 03.2011
Capital Institute of Higher Education
No Degree from Certificate in Marketing
Naderia High School
Baccalaureate from Higher Education Administration
Capital Institute of InformationTechnology
Diploma from Diploma Information Technology
ICMS
No Degree from Certificate in Business Management