Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Milly Guest

Brisbane,QLD

Summary

Experienced and dependable worker in customer service and fast-paced environments, with excellent people skills and familiarity to working in both a team environment and independently. Have worked to cater to any and all needs of customers and provide high-quality experiences to ensure complete satisfaction. Resourceful and upbeat individual used to a hands-on setting and ensuring all tasks are completed as quickly as possible and set an example to other staff.

Overview

5
5
years of professional experience

Work History

Retail Assistant

Aldi
02.2022 - Current
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Waitress/ Cafe All-rounder

Cenzo's Cafe & Bar
01.2020 - 12.2021
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Retail Assistant

City Beach
11.2018 - 01.2019
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor's - Business/ Creative Industries

Queensland University of Technology
Brisbane, QLD
11.2026

High School Diploma -

Cavendish Road State High School
Holland Park, QLD
11.2021

Skills

  • Complaint Handling
  • Loss Prevention
  • Cash Register Operation
  • Complex Problem-Solving
  • Cash Handling Accuracy
  • POS Systems
  • Fashion sense/ styling
  • Flexible schedule availability
  • Multitasking Competence
  • Effective Communication
  • Register Opening and Closing
  • Team Cooperation
  • Friendly and Helpful

Additional Information

Mr. James Parkinson- Manager at Aldi, Tingalpa

t: 0420 728 225


Ms. Lucia Moretti- Manager at Aldi, Alex Hills

t: 0426 217 265

Timeline

Retail Assistant

Aldi
02.2022 - Current

Waitress/ Cafe All-rounder

Cenzo's Cafe & Bar
01.2020 - 12.2021

Retail Assistant

City Beach
11.2018 - 01.2019

Bachelor's - Business/ Creative Industries

Queensland University of Technology

High School Diploma -

Cavendish Road State High School

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Milly Guest