Summary
Overview
Work History
Education
Skills
Professional Development
Selected Achievements
Certification
Key Capabilities
References
Timeline
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Mina Ibrahim

South Plympton,SA

Summary

Results-driven and detail-oriented Senior Credit analyst with over 8 years of experience in credit risk assessment, financial analysis, and decision-making within fast-paced financial environments. Expertise in evaluating creditworthiness, analysing financial statements, and managing loan portfolios to ensure risk mitigation and profitability. Strong proficiency in regulatory compliance, credit scoring models, and industry best practices. Adept at collaborating with cross-functional teams to assess and approve loan applications while providing clear, data-backed recommendations. Proven track record of fostering positive relationships with clients, stakeholders, and team members, consistently contributing to business growth and organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Credit Officer

Tiimely Home Pty Ltd
Adelaide, SA
11.2022 - Current
  • Conducted thorough credit analysis by reviewing financial documents, including income statements, balance sheets, tax returns, and credit reports, to assess the creditworthiness of individuals and businesses.
  • Evaluated risk by analysing key financial ratios, debt-to-income ratios, and past credit history to determine the likelihood of repayment.
  • Prepared detailed credit reports and recommendations for loan officers and management, outlining potential risks, credit limits, and repayment terms.
  • Utilized credit scoring models and financial software to streamline risk assessment and ensure accurate credit decisions.
  • Monitored existing credit accounts for signs of financial distress and made recommendations for loan modifications or adjustments to credit terms.
  • Collaborated with loan officers and sales teams to gather necessary financial documentation from applicants and ensure all required information was provided for decision-making.
  • Maintained compliance with relevant laws and regulations, ensuring all credit assessments adhered to internal policies and industry standards.
  • Communicated with applicants to request additional information, clarify financial details, and explain credit decisions or terms of approval.
  • Provided ongoing support to clients, advising on credit improvement strategies and helping to resolve payment issues or restructure loans when necessary.
  • Analysed industry trends and external economic factors to assess their potential impact on the creditworthiness of applicants.

Home Finance Manager

Westpac
Adelaide, SA
05.2020 - 10.2022
  • Managing lending operations: Overseeing the loan application process, including reviewing applications, negotiating interest rates, and ensuring the loan agreement is legally binding
  • Providing home lending solutions: Working with customers to provide tailored home lending solutions
  • Building relationships: Building and maintaining relationships with customers
  • Provide expert home loan advice to clients, tailoring financial solutions based on their individual needs, goals, and financial situation.
  • Manage a portfolio of over [X] clients, guiding them through the home loan application process from pre-approval to settlement.
  • Successfully negotiated with lenders to secure lower interest rates and better loan terms for clients, saving them an average of [X]% on monthly repayments.
  • Provide advice on refinancing, debt consolidation, and home loan restructuring, improving client financial positions.
  • Work closely with banks, credit unions, and mortgage brokers to find the most suitable mortgage products for clients.
  • Ensure all financial advice and loan applications comply with the National Consumer Credit Protection Act (NCCP) and Responsible Lending Obligations under ASIC guidelines.
  • Assist clients with First Home Owner Grant (FHOG) applications and other government-backed financial programs.
  • Build long-term relationships with clients, providing ongoing financial support and advice, resulting in a [X]% client retention rate.

Credit Analyst

Westpac
Adelaide, SA
12.2017 - 04.2020
  • Evaluate loan applications and documentation by confirming credit worthiness and complete loan contracts by explaining provisions to applicant and obtaining signatures
  • Maximise Westpac's reputation for corporate responsibility by ensuring all dealings are ethical and compliant and in line with all procedure, legislation and policy guidelines
  • Developed credit policies and procedures for loan origination, underwriting, servicing, and collections processes.

  • Evaluated requests for new loans or line increases based on established criteria.
  • Drafted credit recommendations based on findings from financial statement analysis and other sources of information.
  • Collaborated with legal counsels in the preparation of loan documentation packages.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Met with upper management and provided insight into credit decisions.
  • Presented key information to upper management and executive team for loan recommendations.
  • Assisted clients with completion of loan applications, advising on information required and regulated by law and identifying programs best suited to clients.
  • Requested financial documents from customers.
  • Handled customer service correspondence from clients, assisting with application completion, explaining qualification criteria and resolving complaints.

Customer Service Consultant

National Australia Bank
11.2016 - 12.2017
  • Guide customers to appropriate departments, take orders and forward to the right department and manage customer complaints
  • Manage a high-volume of inbound and outbound customer calls and address and product complaints empathetically and professionally
  • Defuse volatile customer situations calmly and courteously and document customer service issues
  • Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Prepare reports and communication for senior management and clients according to NAB procedure and policy
  • Help Customers with digital offerings to support their everyday banking needs and assist customers with personal lending, accounts, credit card, insurance and superannuation queries

Education

Some College (No Degree) - Certificate IV Mortgage Broking

AAMC
Adelaide, SA
11-2022

Some College (No Degree) - Certificate IV in Financial Services

Kaplan Business School
Adelaide, SA
09-2020

Bachelor's Degree - Finance/ Economics

Flinders University
Adelaide, SA
01.2016

Skills

  • Communication & Interpersonal Skills
  • Organizational & Administrative Skills
  • Software & Tools Proficiency
  • Credit Risk Assessment
  • Financial Statement Analysis (Balance Sheets, Income Statements, Tax Returns)
  • Credit Scoring & Risk Models (FICO, VantageScore, etc)
  • Financial Ratio Analysis (Debt-to-Income, Loan-to-Value, etc)
  • Loan Portfolio Management
  • Risk Management & Mitigation
  • Credit Reporting & Documentation
  • Financial Data Analysis (Excel, Financial Modeling)
  • Regulatory Compliance (Fair Lending, Consumer Protection Laws)
  • Strong Written & Verbal Communication
  • Client Interaction & Relationship Management
  • Negotiation & Loan Restructuring
  • Clear and Concise Reporting
  • Conflict Resolution & Problem Solving
  • Customer Service & Advisory
  • Cross-Functional Team Collaboration
  • Attention to Detail
  • Time Management & Prioritization
  • Multitasking in Fast-Paced Environments
  • Document Management & Record Keeping
  • Data Entry & Accuracy
  • Microsoft Excel (Advanced)
  • Credit Scoring & Financial Software (eg, Experian, FICO, etc)
  • Loan Origination Systems (LOS)
  • CRM Software (Salesforce, HubSpot, etc)
  • Financial Management Systems (SAP, Oracle)
  • Reporting Tools (Power BI, Tableau

Professional Development

  • Certified Credit Professional (CCP)
    Awarded by Kaplan Business School, 2020
    Demonstrated expertise in evaluating credit risk and making informed lending decisions.
  • Risk Management & Credit Risk Training Program
    Linkedin, 2021
    Focused on advanced risk assessment techniques, including credit risk modeling and regulatory guidelines for financial institutions.
  • Credit Risk Analytics Conference
    Attended, 2022
    Participated in discussions on emerging technologies like AI in credit scoring, new regulatory frameworks, and the evolving role of credit assessors in financial institutions.

Selected Achievements

  • Enhancing Client Relationships
    Built strong relationships with key clients, resulting in a 10% increase in repeat business and improved customer satisfaction in loan servicing and restructuring.
  • Training & Mentoring
    Took pride in mentoring a team of junior credit analysts, helping them develop strong analytical skills and a better understanding of complex credit assessments. This effort led to a 25% improvement in their accuracy and efficiency, and I’m proud to have seen many of them progress to more senior roles in the company
  • Optimized Credit Approval Process
    After observing delays in the credit approval process, I led a review of our procedures and collaborated with the tech team to streamline operations. This not only cut approval times by 20% but also made the process much more transparent for our clients, resulting in increased customer satisfaction.
  • Navigated Complex Regulatory Changes
    When new regulatory standards were introduced, I took it upon myself to lead the training for the credit team. By simplifying complex compliance changes, I ensured the team remained confident and fully aligned with new guidelines, preventing compliance issues and enabling us to continue offering competitive credit products.

Certification

  • Delegated Lending Authority (DLA4)
  • Certificate IV in Financial Services
  • Certificate IV in Mortgage Brokering

Key Capabilities

  • Holistic Credit Risk Assessment
    I take a detailed, comprehensive approach to evaluating credit risk, considering not only financial statements but also the unique context of each borrower. By combining data analysis with a deep understanding of individual situations, I ensure lending decisions are balanced, fair, and aligned with the institution's objectives
  • Collaborative Decision Making
    Working closely with various teams—from sales and underwriting to legal and collections—I help facilitate decisions that take into account both the client’s needs and the bank’s risk tolerance. I believe in open dialogue and a collaborative approach to find solutions that benefit all parties, whether it’s approving a loan or renegotiating terms.
  • Building Strong Client Relationships
    I take pride in getting to know clients personally, which allows me to tailor credit solutions to their specific business or financial goals. Over the years, I’ve built strong, lasting relationships by being a trusted advisor who offers both support and guidance when navigating the complexities of credit decisions.
  • Simplifying Complex Credit Processes
    I’m skilled at breaking down complex financial concepts for clients, colleagues, and stakeholders, making the credit decision process more transparent. This ability has helped clients feel more comfortable and confident in the decisions being made, leading to stronger trust and smoother interactions.
  • Adaptability in a Changing Market
    The financial landscape is always evolving, and I stay on top of market trends, regulatory changes, and emerging technologies to ensure that my assessments remain relevant and accurate. My ability to quickly adapt to new challenges has helped minimize risk and keep the team ahead of the curve.
  • Clear Communication Under Pressure
    Whether it’s presenting complex risk analyses to senior management or explaining the reasons behind a loan rejection to a client, I take care to communicate clearly and effectively, especially in high-pressure situations. This helps ensure understanding and fosters trust in the decision-making process.
  • Nurturing a Positive Team Culture
    I believe that a strong team culture leads to stronger results. I work hard to create an environment of mutual respect, open communication, and shared success, where everyone feels empowered to contribute their best work and continuously improve.

References

References available upon request.

Timeline

Senior Credit Officer

Tiimely Home Pty Ltd
11.2022 - Current

Home Finance Manager

Westpac
05.2020 - 10.2022

Credit Analyst

Westpac
12.2017 - 04.2020

Customer Service Consultant

National Australia Bank
11.2016 - 12.2017

Some College (No Degree) - Certificate IV Mortgage Broking

AAMC

Some College (No Degree) - Certificate IV in Financial Services

Kaplan Business School

Bachelor's Degree - Finance/ Economics

Flinders University
Mina Ibrahim