Minsu Lee
Summary
Professional with drive to bring remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate team work. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
3
3
years of professional experience
Work History
Night Manager
Ovolo Woolloomooloo
07.2023 - Current
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Night Manager
57 & 28 Hotel
12.2022 - 06.2023
- Handled customer complaints with empathy and composure.
- Proactively participated in meetings and helped create new practices.
- Helped management to identify workflow issues and find solutions.
Guest Service Agent
57 & 28 Hotel
10.2022 - 12.2022
- Provided optimal assistance to General Manager and handled a variety of tasks.
- Worked closely with Managers to ensure the timely completion of administrative tasks.
- Identified and maximised sales opportunities, and increased customer retention rates
Housekeeping Attendant/Supervisor
The Grace Hotel/The Central Private Hotel
12.2021 - 03.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Worked with management team to implement proper division of responsibilities.
Housekeeping Attendant/Team Leader (Internship)
Jenolan Caves Reserve
12.2020 - 12.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided primary customer support to internal and external customers.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Mentored and guided employees to foster proper completion of assigned duties.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Bachelor of Hospitality - Hotel Management
BMIHMS
Leura, NSW04.2022
Drop Out - Business Management
Portsmouth University
Portsmouth, EnglandSkills
- Complaint resolution
- Technical Support
- Time management
- Effective customer service
- Customer service management
- Train Employees
- Manage Budgets
- People Management
Timeline
Night Manager
Ovolo Woolloomooloo
07.2023 - Current
Night Manager
57 & 28 Hotel
12.2022 - 06.2023
Guest Service Agent
57 & 28 Hotel
10.2022 - 12.2022
Housekeeping Attendant/Supervisor
The Grace Hotel/The Central Private Hotel
12.2021 - 03.2022
Housekeeping Attendant/Team Leader (Internship)
Jenolan Caves Reserve
12.2020 - 12.2021
Bachelor of Hospitality - Hotel Management
BMIHMS
Drop Out - Business Management
Portsmouth University
Similar Profiles
Marcela CardonaMarcela Cardona
Pastry Chef at Ovolo WoolloomoolooPastry Chef at Ovolo Woolloomooloo
Joshua CollinsJoshua Collins
Front Office Supervisor at Ovolo Hotels: Ovolo The ValleyFront Office Supervisor at Ovolo Hotels: Ovolo The Valley
Shannon ClarkShannon Clark
Reservations & Event Manager at China Doll WoolloomoolooReservations & Event Manager at China Doll Woolloomooloo