Mira Abdelshahid
Melbourne,VIC
Summary
Compassionate and highly skilled social worker/FV specialist practitioner with a strong background in family violence support, specialising in trauma-informed, culturally responsive services for CALD communities and proficient in applying MARAM principles to enhance safety, empowerment, and community connection.
Overview
10
10
years of professional experience
Work History
Acting Direct Service Coordinator
InTouch- The Multicultural Centre against Family Violence
05.2023 - Current
- Providing trauma-informed, culturally sensitive leadership to the Direct Services Team, adhering to the MARAM framework and DV Vic Code of Practice
- Prioritising victim survivors' safety and mitigating risk factors
- Ensuring staff understand role requirements and best practices and contribute to sector awareness
- Maintaining client-centred focus amidst high demand and change
- Supervising and supporting direct reports, fostering a respectful workplace culture
- Facilitating access to external supervision and professional development
- Monitoring service delivery, record-keeping, and managing workload demands efficiently
- Ensuring accurate record-keeping aligned with program guidelines and agency obligations
- Utilising data analysis for continuous quality improvement in service delivery
- Supervising and maintaining client files adhering to legislative and policy requirements
- Maintaining precise statistical data using current systems for inTouch and the Department of Health and Human Services
- Contributing to performance monitoring, reporting, and acquittal as needed
- Collaborating with the clinical risk committee to develop and implement service delivery strategies aimed at reducing identified risks
- Leading innovation and organisational development within the team, fostering service integration across inTouch, cultivating partnerships with child and family services at various levels, advocating for inTouch and the needs of migrant and refugee women with stakeholders, providing consultation and feedback on relevant issues such as sector reforms or legislative changes
Work Placement (500hrs)
Clinical Social Worker Bundoora Center- Northern Health
08.2024 - 11.2024
- Collaborate with patients and their carers, families and supporters using a person-centred, strength-based approach and recognise the psychosocial determinants of health and wellbeing
- Deliver tailored interventions informed by professional values, respect for patient autonomy, social justice and professional integrity
- Operate in multidisciplinary teams to meet the treatment goals and support needs of those experiencing distress and support people in addressing their social and emotional wellbeing
- Provide psychosocial assessments, engage in clinical casework and discharge planning, and work with families and carers and diverse and emerging communities
Specialist Family Violence Case Manager
InTouch- The Multicultural Centre against Family Violence
02.2017 - 01.2023
- Applied MARAM principles and structured professional judgment to assess and manage family violence risk, ensuring client safety and wellbeing
- Provided bilingual, culturally informed support to women and children affected by family violence, identifying needs and coordinating referrals and service planning aligned with MARAM guidelines
- Assisted women in making informed decisions and accessing relevant services to achieve personal and family goals
- Continuously assessed and monitored client safety using MARAM's structured framework, delivering individual and group interventions to address complex needs
- Offered specialist guidance to external providers on CALD and family violence issues and demonstrated effective engagement with clients with high-risk and complex needs
- Collaborated with service providers to establish integrated referral pathways, protocols, and joint initiatives in the family violence sector
- Educated community groups on CALD and family violence topics; delivered and evaluated therapeutic groups for Arabic-speaking women in partnership with other organisations
- Maintained accurate client data in InTouch (SHIP) software for consistent reporting and accountability
- Deliver and evaluate therapeutic groups for Arabic-speaking women who are, or have experienced family violence (in partnership with Kildonan uniting, Anglicare and Sunbury community health)
Work Placement 200 Hrs
InTouch- Multicultural Centre against Family Violence
12.2015 - 01.2016
- Interview clients for the intake process through safety and risk assessment (CRAF), checking the eligibility criteria, working collaboratively with the referring sources, and providing initial safety planning and proper referrals
- Case management for clients victims-survivors of Family violence from CALD backgrounds
- Develop case plans addressing their risk management, safety and recovery goals while prioritising the children's safety and wellbeing
- Develop and review a tailored safety plan based on the client's changing circumstances
- Provide outreach and court support
Work Placement (200 Hrs )
Kildonan Uniting Care
Epping
12.2014 - 01.2015
- Interview clients that are referred to the program
- Maintaining case records
- Advocate on behalf of the client or make connections with other social service agencies to obtain the proper services for their needs or help to achieve their goals
- Help the clients to set and carry out achievable goals
- Work under the guidance of the best interest practice model
Education
Master of Social Work -
Latrobe University
12-2024
Diploma of Community Services Work -
Melbourne Polytechnic
01.2016
Certificate IV in Business Administration -
Set Solutions
Melbourne09.2013
Bachelor of Electrical Engineering -
Ain Shams University
Cairo, Egypt01.2006
Skills
- Ability to work effectively with a culture-sensitive approach
- Adaptable to high-pressure situations
- Ability to work effectively within a team and autonomously
- Bilingual – proficient in English and Arabic
Personal development/training
- De-escalation and OVA Training
- CHCCCS019 Recognise & respond to crisis situations (Mental health First Aid)
- Family violence multi-agency risk assessment and management framework MARAM
- Multicultural Domestic Violence Response Training
- Supporting your client through the Family Violence process
- Case notes
- CRAF (Common Risk Assessment Framework) Specialist training practice
- Supporting your client through The Family Law system
- Trauma Informed Practice for Family Violence Specialists
References
Verbal and written references are available upon request.
Timeline
Work Placement (500hrs)
Clinical Social Worker Bundoora Center- Northern Health
08.2024 - 11.2024
Acting Direct Service Coordinator
InTouch- The Multicultural Centre against Family Violence
05.2023 - Current
Specialist Family Violence Case Manager
InTouch- The Multicultural Centre against Family Violence
02.2017 - 01.2023
Work Placement 200 Hrs
InTouch- Multicultural Centre against Family Violence
12.2015 - 01.2016
Work Placement (200 Hrs )
Kildonan Uniting Care
12.2014 - 01.2015
Master of Social Work -
Latrobe University
Diploma of Community Services Work -
Melbourne Polytechnic
Certificate IV in Business Administration -
Set Solutions
Bachelor of Electrical Engineering -
Ain Shams University
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