Miriam Aalberts
Cowes
Summary
Resourceful Senior Receptionist known for high productivity and efficiency in task completion. Skilled in customer service, appointment scheduling, and data entry. Excel in communication, problem-solving, and time management to ensure smooth office operations. Committed to providing exceptional support to both colleagues and clients through active listening and organizational skills.
Overview
26
26
years of professional experience
1983
1983
years of post-secondary education
Work History
Senior Receptionist and Administration
Casey and Cranbourne Veterinary Hospital
Cranbourne
01.2020 - Current
- Managed appointment scheduling for multiple veterinarians, ensuring optimal patient flow and minimal wait times.
- Coordinated visitor intake processes, enhancing overall client experience and clinic efficiency.
- Maintained accurate and organized patient records, supporting seamless access to critical information.
- Developed training materials for new reception staff, improving onboarding efficiency and consistency in service.
- Facilitated communication between clients and veterinary staff, ensuring clarity in appointment details and medical instructions.
- Executed office supplies management, maintaining inventory levels and ordering supplies as needed to prevent shortages.
- Handled multi-line phone management, efficiently directing calls to appropriate departments and minimizing call wait times.
- Assisted in managing clinic safety protocols, ensuring compliance with health regulations and enhancing patient safety.
- Resolved client inquiries and complaints promptly, fostering a positive relationship with the community.
- Collaborated with veterinary teams to schedule follow-up appointments, optimizing patient care continuity.
- Implemented a customer feedback system, gathering insights to improve service delivery and client satisfaction.
- Trained junior reception staff on record-keeping practices, ensuring adherence to confidentiality standards.
- Supported administrative tasks, increasing overall productivity within the veterinary hospital.
- Monitored schedules and calendar obligations for executives.
- Responded to emails from customers promptly and professionally.
- Answered incoming calls in a timely manner, responding to inquiries or transferring calls as needed.
- Organized mailings of outgoing packages and letters on behalf of the company.
- Greeted and welcomed visitors to the office, ensuring a professional and friendly atmosphere.
- Developed relationships with suppliers in order to secure discounts on products or services.
- Ordered stationery items when stock was running low in order to maintain adequate supply levels.
- Processed customer payments using point-of-sale systems accurately and efficiently.
- Performed data entry and other administrative tasks to support departments.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated pick-up and delivery of express mail services.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Handled diverse needs for clients in-person, by phone or through email.
Administration Manager
F.J and M.E Aalberts Pty Ltd
Cowes
01.2000 - Current
- Streamlined office operations by implementing efficient workflows and procedures.
- Coordinated team schedules and assignments to optimize productivity and coverage.
- Developed and maintained relationships with key vendors to ensure reliable service delivery.
- Resolved administrative issues by applying problem-solving techniques and critical thinking.
- Monitored office supplies and inventory levels to ensure adequate stock availability.
- Maintained accurate filing systems for contracts and essential documents to ensure accessibility.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Maintained an accurate database of company documents such as contracts, invoices, vendor agreements.
- Reviewed incoming emails and responded accordingly within established timelines.
- Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Resolved complex problems related to administrative processes in a timely manner.
- Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
- Developed strategies for improving operational effectiveness and efficiency.
- Oversaw complex office support, managing records database, and organizing contracts.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Veterinary Nurse
Patterson River Veterinary Centre
Carrum
03.2011 - 01.2020
- Provided compassionate care to animals, ensuring comfort during examinations and treatments.
- Assisted in diagnostic testing procedures, including blood draws and imaging.
- Educated pet owners on post-operative care and medication administration.
- Maintained accurate medical records and documentation for all patients.
- Collaborated with veterinary team to develop effective treatment plans for patients.
- Managed inventory of medical supplies, ensuring adequate stock levels at all times.
- Monitored patient vital signs, responding promptly to any changes in condition.
- Trained and mentored junior staff in best practices for animal care.
- Scheduled appointments and coordinated follow-up care for patients.
- Implemented infection control protocols to maintain a sterile environment.
- Conducted client consultations to address questions and concerns about treatments.
- Facilitated surgical assistance during procedures, preparing instruments and equipment.
- Supported emergency care efforts, providing critical assistance in urgent situations.
- Assisted veterinarians in the examination of animals, including restraint and minor surgical procedures.
- Dispensed medication as directed by veterinarian or veterinary technician supervisor.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Asked probing questions to understand concerns, answer questions and give guidance.
- Restocked supplies used in daily operations of the clinic and hospital.
- Conducted laboratory tests and collected specimens for analysis.
- Educated clients on proper animal health care techniques, nutrition, preventative medicine.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Counseled clients regarding preventative healthcare measures for their pets.
- Scheduled appointments for examinations and follow-up visits with veterinarians.
- Observed animals for any changes in behavior or condition that may indicate illness or injury.
- Recorded food intake and monitored weight gain and loss in patients.
- Documented, logged and secured controlled drugs to properly fill prescriptions and administer medications.
- Offered medical advice and support to families to assist geriatric and terminally ill pets.
- Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas.
- Adhered to safety standards while handling hazardous materials such as drugs and chemicals.
- Monitored vital signs and administered medication according to prescribed protocols.
- Maintained accurate medical records on all patients.
- Used non-aggressive animal management to restrain animals during examinations or vaccinations.
- Delivered excellent service to pet owners to drive repeat business.
- Operated x-ray machines and exposed radiographic films.
- Followed precise feeding instructions and schedules for animals under care.
- Prepared food to meet needs of animals under care with appropriate meals.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Developed educational and marketing materials detailing veterinary services.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Education
Veterinary Nursing Certificate 1V - Veterinary Nursing
Box Hill Tafe
Box Hill , Vic 03.2004 - 10.2006
Lyndale High School
Dandenong , VicSkills
- Appointment scheduling
- Customer relationship management
- Patient record maintenance
- Multi-line phone management
- Training development
- Office operations
- Conflict resolution
- Administrative procedures
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Client service
- Multitasking and organization
- Billing and invoicing
- Flexible schedule
- Deadline adherence
- Calendar management
- Scheduling appointments
- Training and development
- Organized and efficient
- Customer service
- MS office applications
- Strong organization
- Friendly and professional
- Reception management
Timeline
Senior Receptionist and Administration
Casey and Cranbourne Veterinary Hospital
01.2020 - Current
Veterinary Nurse
Patterson River Veterinary Centre
03.2011 - 01.2020
Veterinary Nursing Certificate 1V - Veterinary Nursing
Box Hill Tafe
03.2004 - 10.2006
Administration Manager
F.J and M.E Aalberts Pty Ltd
01.2000 - Current
Lyndale High School