Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Referees
Timeline
Generic

Mitch (Michelle) Wright

Brisbane

Summary

  • Compassionate and dedicated Disability Employment Coach with over four years of experience working with a diverse range of clients and their advocates.
  • Accomplished manager with extensive experience in managing a variety of teams across multiple sectors.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Employment Coach

Help Enterprises
Eagle Farm
02.2024 - Current
  • Support 100 employees with diverse disabilities to work within a supported employment environment.
  • Support employees who have various complex needs, including but not limited to those with mental health diagnoses, blindness, deafness, autism, ADHD, intellectual and/or physical disabilities, and Down syndrome.
  • Complete annual NDIS plan review letters for employees.
  • Complete individual support plans and risk assessments for each employee.
  • Implement strategies from Postive behaviour support plans.
  • Facilitate stakeholder meetings with family, support coordinators, and other advocates.
  • Supervise support workers to ensure that supported employees are building capacity and working towards their goals.
  • Be the first point of contact for advocates, both personal and professional.
  • Advocate for the rights, needs, and well-being of each employee.

Disability Support Worker

Self employed
Brisbane
12.2021 - Current
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Encouraged independence by teaching skills needed for everyday life.
  • Transported clients to appointments, social events, and other activities as needed.
  • Maintained records of services provided, client progress, and goals achieved.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Administered medication according to doctor's orders and monitored side effects.

Disability Support Worker

Silver heart care
Brisbane
04.2022 - 06.2025
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Encouraged independence by teaching skills needed for everyday life.
  • Transported clients to appointments, social events, and other activities as needed.
  • Maintained records of services provided, client progress, and goals achieved.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Administered medication according to doctor's orders and monitored side effects.

Chef Assistant

Mckenzie Aged care group
Cleveland
11.2017 - 02.2024
  • Responsible for supervising kitchen staff and ensuring all shifts are covered on the weekends.
  • Adhering to food safety and sanitation protocols to promote infection control.
  • Preparing salads, sandwiches, desserts, cakes and hot meals whilst catering to multiple resident dietary needs, including allergies, texture modified meals and thickened fluids.
  • Annual training in Infection control (including Covid19), Fire training, Australian Government Aged care standards, Serious incident response scheme, Emergency evacuation, and Food safety.

Catering Site Manager

Compass Group (Medirest)
Victoria point
08.2014 - 10.2017
  • Responsible for leading a team of 20 plus staff members to provide high quality catering service to 178 residents.
  • Transferable skills: Rostering, Payroll, Stock inventory, ordering from approved suppliers, working with a budget and expertise in profit and loss statements. all aspects of human resources including-Interviewing, hiring, performance review and management, termination.
  • Using communication skills as an outside contractor to ensure the residents received the best possible service with in the scope of the contract between Compass group and adventist.
  • During time as manager I was awarded Medirest Site manager of the year 2015, Our team was awarded Medirest Food safety site of the year and Overall Site of the year 2016. We had outstanding consistent Health and safety audit results.
  • Team members are highly motivated and team development has led to high morale and low staff turnover.

Catering Assistant

Compass Group
Brisbane
08.2012 - 08.2014
Employed as catering assistant working across all sectors of Compass group. Required to be self motivated and able to quickly adapt to frequent new environments.

Canteen Attendant

Atrium Catering
Carlingford
01.2006 - 01.2012

Canteen attendant across several high school canteens, responsible for Food preparation, cash handling, cleaning, ordering and invoicing.

Various roles within hospitality and childcare

Various
Sydney
01.1992 - 12.2005
  • Various roles within hospitality
  • Stay at home parent.

Education

TAFE QLD
Online

Skills

  • Calm demeanor along with patience and a sense of humour
  • Experience working with a wide range of clients whose physical, mental, and emotional needs vary greatly
  • Ability to communicate clearly
  • Lived experience with a variety of situations that allows for empathy and connection with clients
  • Strong history of building meaningful relationships with clients and their advocates
  • Experience with individual support plans, risk assessments and implementing positive behaviour support plans
  • Supporting individuals with day-to-day tasks to improve daily living and community access
  • Supporting individuals to recognise and achieve their goals
  • Accurate and detailed progress notes and incident reporting
  • Responsible for staff training and development
  • Skilled negotiator with sound judgement
  • Excellent computer skills
  • Complex problem solver
  • Strong health and safety background
  • Facilitation of stakeholder meetings
  • Experience with working within budgets and meeting KPI's

Affiliations

• Completion of intensive 'Emerging Leaders' course within Compass group.

• Acceptance into Frontline leadership academy 2026 within Help Enterprises.

• Promoted to Employment coach after 3 months in support worker role at Help Enterprises.

• Helping a number of supported employees to achieve their goals.

Certification

• Current Blue and Yellow cards

• Current First Aid certificate, including CPR

• NDIS worker screening and orientation training complete

• Current Police Check

• Medication, Fire and Chemical training up to date

Referees

  • Liz Saunders - Managing director Silver heart care: 0408 597 196
  • Kimberly Long - Business manager Help Enterprises: 0401 570 492; Kimberley.long@help.org.au

Timeline

Employment Coach

Help Enterprises
02.2024 - Current

Disability Support Worker

Silver heart care
04.2022 - 06.2025

Disability Support Worker

Self employed
12.2021 - Current

Chef Assistant

Mckenzie Aged care group
11.2017 - 02.2024

Catering Site Manager

Compass Group (Medirest)
08.2014 - 10.2017

Catering Assistant

Compass Group
08.2012 - 08.2014

Canteen Attendant

Atrium Catering
01.2006 - 01.2012

Various roles within hospitality and childcare

Various
01.1992 - 12.2005

TAFE QLD
Mitch (Michelle) Wright