- Travelling
- Volleyball
- Reading
Moana Aukusitino
Greystanes
Summary
Versatile and highly organised professional with over 15+ years of combined experience in administrative support, service co-ordination, account / project management and estimating across the civil, fuel and technical sectors. Skilled in problem solving and effective time management with a strong attention to detail, I successfully implemented project tracking systems, enhancing budget adherence and delivery schedules, while fostering strong client relationships that drove repeat business.
Overview
17
17
years of professional experience
Work History
Project Manager / Estimator
Viadux Pty Ltd
03.2023 - 07.2025
- Reviewed tender documents, engineering plans and performed material take-offs to generate cost estimates for major projects.
- Provided timely quotations for subdivisions, water and sewer reticulation projects (ranging from $50K to $8M).
- Built and maintained strong relationships with suppliers and manufacturers, leveraging pricing and lead times for competitive advantage.
- Managed the procurement and delivery of pipe systems (PVC, HDPE, GRP, DICL) for residential subdivision and infrastructure projects.
- Coordinated between developers, Tier 1 & 2 contractors and supply chain teams to meet project timelines and specifications.
- Implemented project tracking systems improving budget adherence and delivery schedules.
- Maintained accurate project documentation including variations, purchase orders and compliance reports.
- Conducted site visits to gather essential information for delivery, safety and compliance requirements.
- Cultivated strong client relationships resulting in repeat business.
Service Account Manager
Gilbarco Australia Pty Ltd
01.2020 - 12.2022
- Manage service accounts for two key partners of Gilbarco across NSW, North QLD, NT, Northern WA and Tasmania.
- Serve as the primary point of contact, ensuring consistent communication and high service standards.
- Develop and implement processes and procedures to meet contractual service targets, including setting SLA response times and adhering to contract requirements.
- Prepare and issue quotes for chargeable service work across all contracted customers, ensuring accuracy and alignment with service agreements.
- Facilitate regular toolbox meetings to address safety, operational updates and on site concerns.
- Collaborate with team members during meetings to identify challenges and proactively develop practical solutions to improve safety and performance.
Field Operations Service Co-ordinator
Gilbarco Australia Pty Ltd
01.2013 - 01.2020
- Coordinate and dispatch field technicians for scheduled, reactive and preventative maintenance for fuel pumps, tanks and pay at pump systems across NSW.
- Prioritise jobs based on SLAs, customer urgency, technician availability and geographic location.
- Act as the central point of contact between customers, technicians and internal teams to ensure seamless job execution.
- Order and coordinate the distribution of parts and materials to field technicians, ensuring timely and efficient delivery to support service operations.
- Prepare quotes for chargeable service jobs and track approval processes with customers.
- Facilitate monthly toolbox meetings to address safety updates, technician feedback and procedural improvements.
National Service Centre Consultant
Gilbarco Australia Pty Ltd
04.2008 - 01.2013
- Handle high volume inbound calls and emails for service requests related to fuel pumps and tanks on a national scale.
- Accurately log all job details, assign priority levels and escalate urgent issues to scheduling and service teams.
- Manage routine correspondence and maintain effective communication with external customers ensuring prompt and professional responses.
- Perform general office duties, including data entry, ordering office supplies, archiving and maintaining accurate filing systems.
- Follow up on job status and provide customers with timely updates on technician ETAs and service outcomes.
- Assist the manager with daily reporting tasks for major oil companies, using Excel, Word, PowerPoint and Astea to compile and present data.
- Provide front desk support as needed, including greeting visitors and handling reception duties.
Education
Cert III in Customer Contact -
National Training Via Gilbarco Australia
Auburn, NSW01-2009
Certificate IV in Business Administration -
Tafe NSW
Blacktown, NSW01-2006
Year 12 Higher School Certificate -
Catherine McAuley High School
Westmead, NSW01-2005
Skills
- Team Collaboration & Support
- Communication
- Effective Time Management / Organisation
- Attention to Detail
- Proficiency in Excel, Outlook, PowerPoint, Word, TRS
- Problem Solving
- Multi-tasking
Interests
Timeline
Project Manager / Estimator
Viadux Pty Ltd
03.2023 - 07.2025
Service Account Manager
Gilbarco Australia Pty Ltd
01.2020 - 12.2022
Field Operations Service Co-ordinator
Gilbarco Australia Pty Ltd
01.2013 - 01.2020
National Service Centre Consultant
Gilbarco Australia Pty Ltd
04.2008 - 01.2013
Cert III in Customer Contact -
National Training Via Gilbarco Australia
Certificate IV in Business Administration -
Tafe NSW
Year 12 Higher School Certificate -
Catherine McAuley High School
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