Moana Mataia
Macquarie Fields,NSW
Summary
Competent Client Services Officer at Lannock Strata Finance with strong organisational skills and focus on efficient office management as well as building and maintaining client relationships.
Results-oriented with proactive approach to problem-solving and process improvement.
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Client Services Officer
Lannock Strata Finance
01.2024 - Current
- Performed day-to-day administrative tasks such as data entry, filing, and document management.
- Assisted with the preparation distribution of contracts, quotes, and other documentation to clients and internal team.
- Liaised with the internal team to coordinate shipping and deliveries for events.
- Efficiently managed and resolved customer inquiries for both existing and potential clients.
- Strengthened workplace dynamics by building effective relationships.
- Screened and transferred incoming calls, took down messages, and ensured accurate message relay to internal personnel.
- Proactively restocked supplies to uphold office efficiency.
- Ensured precision in document editing.
- Recorded daily logs, facilitating managerial oversight.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
Picker Packer
Tifs 3PL
11.2021 - 08.2023
- Pulled orders quickly to maintain demanding productivity goals.
Prepared shipments for safe transportation by securely wrapping pallets and labeling packages company guidelines. - Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling duri process.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased worklo demands.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimise damage
- Kept work areas neat, clean and free from debris.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.Printed labels, packaged boxes, and loaded into outbound containers.
Education
Thomas Reddall High School
Skills
- Clear communication skills, both written and verbal
- Strong organisational and time management skills
- Calm and productive under pressure
- Able to work well both individually and collectively
- Multitasking
- Emotionally Intelligent
- Microsoft office
- Adaptability
Timeline
Client Services Officer
Lannock Strata Finance
01.2024 - Current
Picker Packer
Tifs 3PL
11.2021 - 08.2023
Thomas Reddall High School