IRFAN MOINODDIN MOHAMMAD
Highton,VIC
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
AXIS BANK Ltd.-INDIA
04.2019 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Shift Supervisor
DMart Store
02.2017 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Outlet Store Merchant
Bharat Petroleum Corporation
08.2016 - 01.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Master of Science - CYBER SECURITY PROFESSIONAL
Deakin University
Geelong, VIC08.2025
MBA - Banking And Financial Support Services
MANIPAL UNIVERSITY
BANGLORE, INDIA03.2019
Bachelor of Science - COMPUTER SCIENCE AND ENGINEERING
B.V RAJU INSTITUTE OF TECHNOLOGY
HYDERABAD, INDIA05.2015
Skills
- Customer Support
- Sales and Upselling
- Contact Management Systems
- Strategic Planning
- Cash Handling Expertise
- Hospitality Management
- Merchandise Receiving and Handling
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
AREA OF INTEREST
- Hospitality
- Customer Services
- IT Support
- Network Technologies
Timeline
Customer Service Officer
AXIS BANK Ltd.-INDIA
04.2019 - 05.2023
Shift Supervisor
DMart Store
02.2017 - 12.2017
Outlet Store Merchant
Bharat Petroleum Corporation
08.2016 - 01.2017
Master of Science - CYBER SECURITY PROFESSIONAL
Deakin University
MBA - Banking And Financial Support Services
MANIPAL UNIVERSITY
Bachelor of Science - COMPUTER SCIENCE AND ENGINEERING
B.V RAJU INSTITUTE OF TECHNOLOGY
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