Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Mohammad Sharif Amiri

Narre Warren South,Victoria

Summary

Aspiring cyber security professional with foundational knowledge in network security, vulnerability assessments, and risk management, eager to grow and expand my expertise in this dynamic field. I’m passionate about safeguarding digital spaces and driven to continuously learn and develop new skills. While I’m still building my experience, my enthusiasm for cyber security and my ability to learn quickly make me confident in my ability to contribute to a team. I’m excited to start my career in cyber security, applying what I’ve learned so far and growing into a more skilled and effective professional. Fluent in multiple languages, I bring strong communication skills and a fresh perspective to any team.

Overview

5
5
years of professional experience

Work History

Customer Service

IKEA
Springvale , Victoria
07.2021 - Current
  • Assisted customers in navigating the website, placing orders, and completing payments.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Developed strategies to increase customer satisfaction levels and loyalty.
  • Participated in team meetings discussing ideas on how to better serve our customers' needs.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Trained and mentored new employees by acting as a shift guide, ensuring they were comfortable and confident in their roles.
  • Collaborated closely with team members to ensure operational success, delivering excellent customer service in a fast-paced retail environment.
  • Greeted customers at the main entrance, responded to inquiries, and helped navigate them to the appropriate departments within the store.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

SOCIAL ACTIVITY / Video Editor

Centre for Multicultural Youth
Narre Warren South
01.2021 - 10.2021
  • Received training in producing digital content and making/editing videos.
  • Create content and videos about sports, wellbeing, and physical activities.
  • Collaborated with producers, directors, and other creatives on projects to ensure desired results.
  • Implemented visual effects, animation, colour correction techniques, and audio mixing to enhance the overall quality of videos.

Customer Service

Woolworths
Dandenong South, Victoria
01.2020 - 04.2020
  • Responded to customer inquiries, providing assistance and resolving issues, with a focus on excellent customer service.
  • Worked collaboratively with team members, following instructions, and contributing to a smooth and efficient work environment.
  • Tracked inventory levels on a daily basis and restocked shelves as needed.
  • Supported overall store operations by ensuring fresh produce displays were well-maintained, attractive, and in line with company guidelines.

Education

Certificate IV In Cyber Security

Chisholm
Dandenong, VIC
06-2021

Cert III Information, Digital Media, Technology

Chisholm
Berwick, VIC
06-2020

Bachelor of Cyber Security

Deakin University
Burwood, VIC

Languages

English
Full Professional
Persion
Full Professional

References

References available upon request.

Timeline

Customer Service

IKEA
07.2021 - Current

SOCIAL ACTIVITY / Video Editor

Centre for Multicultural Youth
01.2021 - 10.2021

Customer Service

Woolworths
01.2020 - 04.2020

Certificate IV In Cyber Security

Chisholm

Cert III Information, Digital Media, Technology

Chisholm

Bachelor of Cyber Security

Deakin University
Mohammad Sharif Amiri