Senior automotive professional with a strong background in complex diagnostics, workshop planning, and team leadership. Skilled in identifying faults, managing repair priorities, and improving communication across service and workshop teams. Focused on delivering safe, efficient, high-quality repairs.
Work History
Workshop Controller
6 Years 9 Months
Peter Warren Automotive | 01.2020 - 10.2026
Oversaw daily scheduling to maximize bay utilization and minimize service delays.
Coordinated workshop workflow, allocating repair orders to technicians based on skill and urgency.
Oversaw daily scheduling to maximize bay utilization and minimise service delays.
Liaised with parts and service teams to resolve shortages and keep repairs moving.
Improved communication between front counter and workshop to support smoother service delivery.
Mentored technicians on repair processes, workshop priorities, and productivity expectations.
Reviewed completed work for quality, compliance, and customer presentation standards.
Managed unforeseen workload changes, reprioritizing jobs to maintain efficiency and customer satisfaction.
Managed a team of technicians, ensuring proper task delegation and adherence to safety protocols.
Boosted workshop revenue through upselling additional services such as detailing or preventative maintenance packages.
Senior Diagnostic Technician
6 Years
Peter Warren Automotive | 01.2014 - 01.2020
Diagnosed complex electrical, engine, and drivability faults using scan tools and manufacturer service information.
Interpreted fault codes, live data, and wiring diagrams to identify root causes efficiently.
Performed advanced vehicle testing, including compression, pressure, and circuit analysis.
Collaborated with service advisers and technicians to clarify repair paths and prioritize diagnostics.
Mentored junior technicians on diagnostic methods, workshop standards, and safe repair practices.