Mohammed Asaduddin Ansari
Gold Coast,Australia
Summary
Operations and Management professional with 8+ years of experience in high-pressure environments, specializing in efficiency enhancement and team performance. Demonstrated ability in leadership, shift operations management, and process optimization. Successfully led innovations and implemented operational procedures to improve workflows and ensure compliance. Aiming to apply extensive expertise in operations strategy and execution in a corporate operations or customer experience leadership role.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
Pappa Flocks
Gold Coast, QLD
10.2025 - Current
- Coordinated daily operations to ensure smooth restaurant functioning.
- Managed inventory levels, ordering supplies as needed for optimal service.
- Trained and mentored new staff on service standards and procedures.
- Supervised staff, providing training and guidance to enhance team performance.
Overnight Shift Manager
Hungry Jack's Pty Ltd
Gold Coast, Australia
01.2025 - 09.2025
- Managed end-to-end overnight operations, supervising staff and maintaining workflow efficiency.
- Resolved customer complaints with empathy and speed, boosting overnight customer satisfaction scores.
- Oversaw cash reconciliation, inventory monitoring, and food safety protocols.
- Trained and onboarded new staff, improving productivity and team cohesion.
- Maintained compliance with WHS, food handling, and company policies.
Night Auditor
Halcyon House
Cabarita Beach, Australia
08.2023 - 03.2025
- Managed hotel night operations including guest check-ins, daily reconciliations, and reporting.
- Ensured smooth transitions between shifts while addressing guest concerns during off-hours.
Senior E-Support Officer
24-7 Intouch
Hyderabad, India
10.2022 - 09.2023
- Delivered high-quality customer support solutions via digital channels.
- Liaised with global clients, documented service cases, and collaborated on issue resolution.
Customer Service Associate
Sutherland Global
Hyderabad, India
03.2022 - 10.2022
- Assisted international customers in navigating products and resolving service issues.
- Met daily performance KPIs and ensured client satisfaction.
Senior Security Executive
IndiGo Airlines
Hyderabad, India
10.2018 - 01.2022
- Ensured passenger, crew, and aircraft security in compliance with aviation regulations.
- Coordinated with ground operations for safe flight departures.
Executive
Harmain Tours & Travels
Hyderabad, India
10.2021 - 10.2021
- Assisted with travel bookings, client servicing, and itinerary management.
Education
Master of International Business - Tourism And Hospitality
Griffith University
Gold Coast, QLD07-2025
Bachelor of Commerce (B.Com) -
GITAM University
Hyderabad08-2022
Skills
- Operations management
- Process optimization
- Workflow efficiency
- Policy development
- Compliance oversight
- Project management
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteSalary Range
$80000/yr - $200000/yrWebsites
Timeline
Assistant Restaurant Manager
Pappa Flocks
10.2025 - Current
Overnight Shift Manager
Hungry Jack's Pty Ltd
01.2025 - 09.2025
Night Auditor
Halcyon House
08.2023 - 03.2025
Senior E-Support Officer
24-7 Intouch
10.2022 - 09.2023
Customer Service Associate
Sutherland Global
03.2022 - 10.2022
Executive
Harmain Tours & Travels
10.2021 - 10.2021
Senior Security Executive
IndiGo Airlines
10.2018 - 01.2022
Master of International Business - Tourism And Hospitality
Griffith University
Bachelor of Commerce (B.Com) -
GITAM University