Mohammed Amjad Ali
Sydney,NSW
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Medlog Australia Pvt Ltd
Brisbane, QLD
09.2021 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Communicated with clients regarding account services, statements, and balances.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Promoted company brand and unique offerings through personalized customer service.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Woolworths Team Member
Woolworths Group
Burwood, NSW
06.2019 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service Cashier
Victoria Park Supermarket
Zetland
05.2017 - 06.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
Masters - Military Information Systems Technology
University Southern Queensland
Sydney, NSW12.2020
Bachelor Of Computer Science - Information Technology
JNTU
Hyderabad10.2012
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Call Center Operations
- Documentation And Reporting
- Call center experience
- Inbound Call Management
- Records Maintenance
- Database Research
- Service Recommendations
- Order Management
- Upselling
- Delivery Tracking
- Problem-solving abilities
- Customer Service
- Complaint resolution
- Computer Proficiency
- Team Development
- Call Management
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Visa Status
I am a permanent resident.
Timeline
Customer Service Officer
Medlog Australia Pvt Ltd
09.2021 - 12.2023
Woolworths Team Member
Woolworths Group
06.2019 - 09.2020
Customer Service Cashier
Victoria Park Supermarket
05.2017 - 06.2019
Masters - Military Information Systems Technology
University Southern Queensland
Bachelor Of Computer Science - Information Technology
JNTU