Mohammed Moosa Abbas
Liverpool,NSW
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
Infosys
01.2020 - 01.2022
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
- Responded proactively and positively to rapid change.
Education
Masters of Enterprise Resource Planning -
Victoria University
Sydney, NSW12.2023
Bachelors of Information Technology -
Muffakham Jah College of Engineering
Hyderabad, India07.2019
Skills
- Inbound Call Management
- Complaint Handling
- Decision Making
- Adaptability
- Problem-Solving
- Time Management
Certification
Infosys certified Python developer
Scored 82 on 90 in Pearson Test of English
Timeline
Customer Service Consultant
Infosys
01.2020 - 01.2022
Masters of Enterprise Resource Planning -
Victoria University
Bachelors of Information Technology -
Muffakham Jah College of Engineering
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