MOHARAJ POUDEL
IT Support|| Technical Support Officer|| IT Technician|| Service Desk
North Strathfield,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Solution - focused technical support representative with 2+ years of experience in IT seeking to leverage skills for the excellent technical support, developed strong working relationships with customers and displayed expert knowledge on all products offered at tremble.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Officer
Greenbox Australia
Arndell Park, NSW
01.2023 - 10.2023
- Logging all tickets, Service requests and collecting required information through effective incident management system
- Working with mobile device management and ITSM System (Service Now)
- Escalating incidents and requests to Level 3 support team in timeline manner
- Managing Portals like LMS, Exchange, Active Directory, Azure AD, Teams, SharePoint, Backup, Endpoint Manager, Intune, Windows
- Provide support to internal Hardware, Software, Networks, and other peripherals devices and keep in contact with vendors like Dell upon major Hardware issue
- Working i installation, maintenance, and support of Personal Computer Operating Systems (i.e., Windows), Office Productivity Tools (i.e., Microsoft Office) and Network Operating systems (i.e., Windows), at server, workstation, and end-user levels
- Configure and assist customers with the installation of CPE Equipment, applications like 3CX, Juniper & Shadow protect
- Support, Migrate, Maintain, and build VMWare, and Azure Server environment.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
Technical Support Engineer
Heubert Technologies
Parramatta, NSW
03.2022 - 01.2023
- Performing basic administration tasks like User Creation, Password reset and restoring deleted accounts
- Windows troubleshooting like blue screen of death, password recovery system backup and recovery
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in timely manner to service issues and requests
- Providing technical support across company (this may be in person or over phone)
- Repairing and replacing equipment as necessary
- Testing new technology
- Configuration Manager: Maintain Inventory and Operating Systems, Via LinkedIn Learning
- Provided guidance on installing and integrating new hardware components and software to remote clients.
IT Technician
TECHDOMAIN
Sydney, NSW
01.2022 - 07.2022
- Installing and configuring computers hardware and Software.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks and managing over 10-15 customers daily basis.
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Maintained office PCs, networks and mobile devices
Education
Bachelor of Information Technology and System - Information Technology
Victorian Institute of Technology
Sydney 05.2020 - 05.2022
IT Support (Job ready Program) -
ECA
Parramatta, NSW 06.2022 - 07.2023
Some College (No Degree) - Job Ready Program
909IT Solution
Sydney 08.2023 - 11.2023
Skills
Operating System
Remote Software, Atera
MDM
Phone system (3CX)
Project Management
Microsoft 365 Applications
Active Directory
SCCM, Azure, Intune
Troubleshoot
Deployment
Timeline
Some College (No Degree) - Job Ready Program
909IT Solution
08.2023 - 11.2023
IT Support Officer
Greenbox Australia
01.2023 - 10.2023
IT Support (Job ready Program) -
ECA
06.2022 - 07.2023
Technical Support Engineer
Heubert Technologies
03.2022 - 01.2023
IT Technician
TECHDOMAIN
01.2022 - 07.2022
Bachelor of Information Technology and System - Information Technology
Victorian Institute of Technology
05.2020 - 05.2022