Molly Grant
Kirrawee,NSW
Summary
I am currently a first year university student studying business at UTS. I am a dependable retail sales assistant and McDonald's crew member with experience in dynamic, high-performance environments. I am skilled in processing transactions, handling cash, using registers and arranging merchandise. I maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Perfect Stranger
11.2023 - Current
- Provide customer satisfaction through exceptional service and addressing inquiries efficiently.
- Collaborate with team members to accomplish sales goals and improve overall store performance.
- Interact with customers proactively, identifying needs and offering suitable product recommendations.
- Maintain, tidy and organise the store environment to comply with cleanliness standards.
- Greet customers, help locate merchandise and suggest suitable options.
Crew Member
McDonald's Kirrawee
05.2022 - Current
- Provide excellent customer service in drive-thru and front counter to meet quality expectations.
- Efficient handling of POS.
- Packing orders and collaborating with team members to meet timing expectations.
- Using initiative to resolve customer complaints.
- Assist other team members to achieve goals.
- Become familiar with products to answer questions and make suggestions.
- Receiving coaching from management team.
- Cleaning and maintaining all areas of restaurant to industry standards.
Chriropractic Receptionist
Spinal Correction Australia
12.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and tidy to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to appropriate person.
- Provided excellent customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Processing payments through Hicaps and Tyro.
Education
Bachelor of Business -
University of Technology Sydney
High School Diploma -
Kirrawee High School
Kirrawee, NSW09.2023
Skills
- Customer engagement
- Excellent communication skills
- Friendly
- Cleaning and sanitizing
- Inventory restocking
- Teamwork and collaboration
- Problem-solving
- Salesmanship
- Sales expertise
- Point of sale operation
- Time management
- Product promotion
References
Oliver Irvine-Todd: Kirrawee Mcdonald's hiring manager- 0447 181 367
Brooke White: Former Spinal Correction Manager- 0410 059 657
Timeline
Retail Assistant
Perfect Stranger
11.2023 - Current
Crew Member
McDonald's Kirrawee
05.2022 - Current
Chriropractic Receptionist
Spinal Correction Australia
12.2020 - 01.2022
Bachelor of Business -
University of Technology Sydney
High School Diploma -
Kirrawee High School
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