MOLLY WILSON MOORE
Melbourne
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Greensborough Rd Surgery
Greensborough
12.2025 - Current
- Greeted and assisted patients upon arrival at the medical facility.
- Managed appointment scheduling for multiple physicians and specialists.
- Verified patient insurance information and updated medical records accurately.
- Handled patient inquiries and provided information regarding services offered.
- Coordinated communication between patients and healthcare providers efficiently.
- Ensured waiting area maintained cleanliness and comfort for patients.
- Processed patient payments and managed billing inquiries effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Communicated with patients with compassion while keeping medical information private.
Cleaner
Waggy Tails
Eltham
09.2023 - 12.2024
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Scrubbed walls to remove scuff marks or stains.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Animal Attendant
Waggy Tails
Eltham
01.2023 - 12.2024
- Provided emotional support to distressed or injured animals during recovery periods.
- Maintained records of animal feedings, treatments, health checks and other relevant information.
- Handled animals gently while transferring them from one enclosure to another.
- Monitored animal behavior patterns in order to identify any potential problems or changes in health status.
- Performed daily maintenance tasks such as cleaning floors and surfaces, changing bedding materials.
- Cleaned and disinfected cages, tanks and other enclosures to ensure proper hygiene for the animals.
- Maintained clean and orderly play yards, kennels and cages.
- Provided food and water to animals according to their individual dietary needs.
- Observed animals for any signs of illness or injury, and reported any issues to the veterinarian on staff.
Education
High School Diploma -
Montmorency Secondary College
Melbourne, VICSkills
Communication
Teamwork
Work Ethic
Creative
Encouraging
- Conflict resolution
- Attention to detail
- Problem solving
- Time management
- Team collaboration
Certification
- Animal Studies I
- Animal Studies II
- Basics of Animal Care and Psychology-Certificate
- Veterinary Assistant-Diploma
- Working as a Veterinary Assistant-Certification
- CPR
- OHS
Timeline
Medical Receptionist
Greensborough Rd Surgery
12.2025 - Current
Cleaner
Waggy Tails
09.2023 - 12.2024
Animal Attendant
Waggy Tails
01.2023 - 12.2024
High School Diploma -
Montmorency Secondary College