Mona Kumari
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Retail Manager
Target
Brimbank, VIC
01.2023 - Current
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Ensured compliance with safety regulations in accordance with company policy.
- Supported retail associates to drive quality performance and experiences for guests.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily operations of the store, including opening and closing procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Assistant
Target
Werribee, Vic
03.2010 - 12.2023
- Communicated information to customers about product quality, value and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded promptly to customer inquiries about order status or product availability.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Maintained a clean and organized work area at all times.
Education
Master of Science - Nutrition
10.2020
Bachelor of Science - Human Biology
11.2018
Diploma of Science - Science
02.2014
Skills
- Business Administration
- Customer Service
- Inventory Control
- Cash Management
- Staff Management
- Loss Prevention
- Complaint Resolution
- Leadership Development
- Budgeting and Cost Control
- Team Training and Development
- Team Supervision
- Workflow Coordination
- Performance Management
- Employee Scheduling
- Cost Planning
- Departmental Activities
- Order Management
References
References available upon request.
Timeline
Retail Manager - Target
01.2023 - Current
Customer Service Assistant - Target
03.2010 - 12.2023
Deakin University - Master of Science, Nutrition
Deakin University - Bachelor of Science, Human Biology
Deakin University - Diploma of Science, Science