MONA MAKWANA
Tarneit,VIC
Summary
Experienced healthcare and administrative professional with over six years in patient care, executive support, and customer service, now seeking a role in administration or healthcare administration. Skilled in assisting nursing staff, maintaining infection control, and documenting patient data. Strong background in office management, coordinating schedules, events, and business operations. Known for multitasking, organisation, and adaptability, with a commitment to professionalism and teamwork.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Sales Administrative Coordinator
Aquaoverseas Solutions LLP
2023 - 2024
- Coordinated sales order processing and documentation to ensure timely fulfillment.
- Managed customer inquiries and provided exceptional support throughout sales cycle.
- Developed and maintained comprehensive sales databases for tracking performance metrics.
- Streamlined communication between sales team and clients, enhancing overall efficiency.
- Managed office supplies inventory, ensuring availability while minimizing costs through strategic vendor negotiations.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Streamlined communication processes between departments to improve collaboration and project outcomes.
- Assisted in forecasting sales trends through data analysis and reporting tools.
Assistant Nurse
Perth Children's Hospital
01.2021 - 01.2022
- Supported patient care under Registered Nurse (RN) supervision, assisting with showers, feeding, toileting, and daily activities.
- Monitored and documented patient observations (temperature, pulse, blood glucose levels, etc.).
- Ensured hygiene standards were upheld to maintain infection control.
- Participated in ongoing training workshops for professional development.
Assistant Nurse
Nurse West
01.2018 - 01.2021
- Provided care for diverse patient groups with minimal supervision.
- Documented progress notes and relayed critical patient updates to RNs.
- Managed patient records and monitored vital signs as directed.
- Achievement: Received commendations from Registered Nurses for consistent dedication and professionalism.
Assistant Nurse
Programmed Health Professionals
01.2018 - 11.2018
- Assisted patients with personal care, including feeding and mobility.
- Maintained accurate records of patient health metrics.
- Attended professional development workshops relevant to healthcare practices.
Assistant Store Manager
Subway
01.2016 - 01.2018
- Served customers, prepared food, and maintained cleanliness standards.
- Managed transactions and ensured excellent customer service.
Executive Assistant
Neoplast Engineering Pvt Ltd
01.2014 - 01.2016
- Coordinated schedules and travel for senior executives.
- Supported the sales team by managing documentation and logistics.
- Oversaw event planning and ensured smooth execution of office operations.
Executive Assistant
St Laurn Hotel
01.2011 - 01.2013
- Managed administrative tasks for the Vice President and coordinated with various departments.
- Organised business trips and corporate meetings.
- Managed records, correspondence, and office supplies efficiently.
- Achievement: Recognized by management for outstanding work ethics and dedication.
Marketing Coordinator
Akar InfoMedia Pvt Ltd
01.2011 - 10.2011
- Managed administrative tasks for the Vice President and coordinated with various departments.
- Organised business trips and corporate meetings.
- Managed records, correspondence, and office supplies efficiently.
- Achievement: Recognized by management for outstanding work ethics and dedication.
Customer Care Executive
Reliance Web World
01.2005 - 01.2009
- Handled customer inquiries and executed sales strategies for telecom services.
- Managed high-volume client accounts and coordinated bulk sales orders.
- Achievement: Received a Certificate of Excellence for exceptional customer care performance.
Education
Certified Data Analytics Professional - Information Technology
Lumify Learn
Sydney, NSW06-2026
Certificate III - Health Services Assistance (Acute Care)
North Metropolitan TAFE
WA01.2017
Masters - English
Gujarat University
India01.2007
Bachelors - English & Psychology
Gujarat University
India01.2007
Skills
- Patient Care & Health Services
- Hygiene & Infection Control
- Executive Support & Office Management
- Customer Service Excellence
- Multitasking & Time Management
- Strong Communication
- Adaptability & Work Ethic
- Administration & Organisation
- Call center customer service
- Customer satisfaction
- Customer support
- Customer service
Certification
- First Aid Certificate
- Manual Handling Certificate
- Hand Hygiene Australia
- Department of Health Criminal Record Screening Clearance
- Working with Children Check
Timeline
Assistant Nurse
Perth Children's Hospital
01.2021 - 01.2022
Assistant Nurse
Nurse West
01.2018 - 01.2021
Assistant Nurse
Programmed Health Professionals
01.2018 - 11.2018
Assistant Store Manager
Subway
01.2016 - 01.2018
Executive Assistant
Neoplast Engineering Pvt Ltd
01.2014 - 01.2016
Executive Assistant
St Laurn Hotel
01.2011 - 01.2013
Marketing Coordinator
Akar InfoMedia Pvt Ltd
01.2011 - 10.2011
Customer Care Executive
Reliance Web World
01.2005 - 01.2009
Masters - English
Gujarat University
Bachelors - English & Psychology
Gujarat University
Sales Administrative Coordinator
Aquaoverseas Solutions LLP
2023 - 2024
Certified Data Analytics Professional - Information Technology
Lumify Learn
Certificate III - Health Services Assistance (Acute Care)
North Metropolitan TAFE